Merchandiser Supervisor

Full Time Manager Honolulu, HI, US. Salary Range: $45,000.00 to $55,000.00 annually. Department: Retail Services Job Status: Full Time FLSA Status: Exempt Job Type: Non-Union Amount of Travel Required: Frequent travel from office to merchandising locations. Neighbor island travel on occasion. Work Schedule: Monday – Friday, Nights, Weekends and holidays as needed. Positions Supervised: Merchandisers POSITION SUMMARY Responsible for the support, supervision, coaching, leading, motivating and training full time and part time Merchandisers for Hawaii Coffee Company. Assist with directing, administering and coordinating the day to day activities of the Retail Sales Services department to achieve the company’s goals and ensure standards of merchandising. The Merchandiser Supervisor will be a competent individual who is able to coach employees and is result driven and focused. ESSENTIAL FUNCTIONS Regular attendance as required. Establish and maintain customer rapport by providing outstanding customer service. Assist with maintaining and enforcing departmental and company policies and procedures. Assist in training and developing team with new and existing programs. Assist in setting performance goals and deadlines. Ensure employee’s understanding of organized workflow and duties. Share communications between team and management. Create and maintain reports to monitor department activities. Reassign routes as needed to ensure proper coverage to retail accounts. Ensure integrity of displays in all assigned account locations. Ensure shelf compliance in all assigned account locations. Conduct periodic route inspections to ensure standards of merchandising and schematic compliance. Follow specified company procedures for the appropriate handling of all emergency responses and safety practices. Assist in hiring and training of Sales/Service Associates. Assist with annual evaluations of Sales/Service Associates. Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if necessary. Perform other related duties as required or assigned. Other Functions Monitor team productivity. Maintain timekeeping and personnel records. Assist with resets at retail and military accounts. Maintain weekly department schedules for Part Time Merchandisers. Maintain monthly department schedules for Full Time Merchandisers. Maintain clean and organized work areas. Perform other related duties as assigned. POSITION QUALIFICATIONS Communication, Written: Ability to communicate in writing clearly and concisely. Organized: Being organized or following a systematic method of performing a task. Communication, Oral: Ability to communicate effectively with others using the spoken word. Responsible: Ability to be held accountable or answerable for one’s conduct. Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace. Accountability: Ability to accept responsibility and account for his/her actions. Reliability: The trait of being dependable and trustworthy. Friendly: Ability to exhibit a cheerful demeanor toward others. Customer Oriented: Ability to take care of the customer’s needs while following company procedures. Mental Demands Ability to work under stressful conditions. Able to interact with others with courtesy and tact. Ability to manage and prioritize multiple projects in an organized and efficient manner. Ability to respond to crisis situations in a calm and effective manner. Ability to complete projects on schedule. Communication Demands The position requires talking to co‑workers, customers, and vendors; requires written communications to and from co‑workers, customers and vendors; requires telephone use; requires responding to written or verbal requests; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/work at other work sites; must be able to communicate via the latest technologies and possess a smartphone. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. SKILLS & ABILITIES Experience: Minimum of 3 years retail business experience, preferably in a management role but not required. Highly organized and analytical, strong oral and written skills. Valid Hawaii state driver’s license, personal vehicle, and auto insurance required. Must be able to pass military background clearance for service to military accounts on military bases. Education: Bachelor’s Degree in business preferred. High School diploma or equivalent required. Computer Skills: Basic knowledge of Microsoft Office applications. Language: Well‑developed verbal and written English communication skills. PHYSICAL DEMANDS Stand – Constantly Walk – Constantly Sit – Constantly Manually Manipulate – Constantly Reach Above Shoulder – Constantly Climb – Frequently Squat or Kneel – Constantly Grasp – Constantly Speak – Constantly Lift/Carry 10 lbs or less – Constantly Lift/Carry 11‑20 lbs – Frequently Lift/Carry 21‑50 lbs – Frequently Lift/Carry 51‑100 lbs – Not Applicable Lift/Carry Over 100 lbs – Not Applicable Push/Pull 12 lbs or less – Constantly Push/Pull 13‑25 lbs – Frequently Push/Pull 26‑40 lbs – Frequently Push/Pull 41‑100 lbs – Occasionally WORK ENVIRONMENT The work environment will be indoor and outdoor as 50% of work is driving from one account to another. Most work is done independently, with occasional trainee or supervisor assistance. Uniform, Company ID and closed shoes required at all times. Attendance at meetings and training sessions may be required. Office conditions consist of a manufactured office in a controlled environment with moderate noise from the production area where coffee is roasted, packaged and stored. Operates basic warehouse equipment, including safely managing a hand truck, pallet jack, 6‑wheeler wagon and a utility knife. #J-18808-Ljbffr