New Business Development Representative

Job Description

Job Description

Family Value Cleaning Services is seeking a motivated, personable, and results-driven Business Development Representative to help grow our commercial cleaning and water damage restoration divisions.

This is a full-time, relationship-focused sales position. The Business Development Representative will be responsible for developing new business, building long-term referral relationships, following up with prospects and customers, and helping convert incoming calls and leads into scheduled appointments.

The ideal candidate is comfortable talking with people, developing professional relationships, making outbound calls, visiting businesses in person, following up consistently, and asking for the business.

Primary Responsibilities

Business Development & Relationship Building

Develop and maintain relationships with key referral partners, including:

• Plumbers and plumbing companies
• Property managers and property management companies
• Apartment communities
• Insurance agents
• Realtors and real estate professionals
• Commercial property owners and facility managers
• Other businesses that can provide recurring cleaning or water-damage restoration referrals

The Business Development Representative will regularly communicate with referral partners, visit businesses, conduct follow-ups, and work to make our company their preferred provider for cleaning and water damage restoration services.

Water Damage Restoration Referral Development

A major responsibility of this position will be developing relationships with plumbers and other professionals who encounter water damage situations .

Responsibilities include identifying potential plumbing partners, introducing our water damage restoration services, maintaining ongoing contact with plumbing companies, and developing mutually beneficial referral relationships.

The goal is to make Water Restoration King one of the first companies our referral partners call when their customers experience water damage.

Commercial Cleaning Sales

The Business Development Representative r will actively generate new commercial cleaning opportunities, with an emphasis on:

VCT Floor Care: Prospect businesses and facilities with VCT flooring and sell professional VCT stripping, waxing, and floor-maintenance services.

Janitorial Services: Develop recurring commercial janitorial accounts by identifying businesses that need dependable ongoing cleaning services, scheduling walkthroughs, assisting with proposals, and following up until a decision is made.

Potential customers may include offices, medical facilities, churches, schools, daycares, retail locations, apartment communities, commercial buildings, and other facilities.

Phone & Appointment Management

The Business Development Representative will also help manage incoming customer communications.

Responsibilities include:

• Answering incoming business calls professionally
• Gathering customer and job information
• Responding to new leads
• Scheduling estimates, inspections, and service appointments
• Following up with customers and prospects
• Maintaining accurate customer and prospect information
• Confirming appointments
• Following up on outstanding estimates
• Helping convert incoming inquiries into booked jobs

Sales Activity

This position requires consistent outbound business-development activity. The Account Manager should be comfortable:

• Making outbound prospecting calls
• Visiting potential commercial customers
• Introducing the company to new referral partners
• Following up by phone, text, and email
• Networking with local businesses
• Scheduling face-to-face meetings
• Conducting regular follow-up with prospects
• Maintaining relationships with existing referral partners
• Asking customers and partners for referrals
• Tracking leads, appointments, proposals, and sales opportunities

Qualifications

The ideal candidate will have:

• Strong communication and interpersonal skills
• Professional phone etiquette
• Confidence speaking with business owners and decision-makers
• Strong relationship-building abilities
• Sales, account management, customer service, or business-development experience
• Excellent follow-up and organizational skills
• Ability to work independently and stay productive without constant supervision
• A positive and professional attitude
• Basic computer, email, and CRM skills
• Reliable transportation and the ability to travel locally to meet prospects and referral partners

Experience in commercial cleaning, restoration, property management, insurance, plumbing, facility services, or B2B sales is helpful but not required for the right candidate.

What Success Looks Like

Success in this position will be measured by the Account Manager's ability to consistently create new opportunities and turn those opportunities into revenue.

Key performance indicators may include:

• New plumbing/referral relationships developed
• Referral partner meetings completed
• New water damage leads generated
• Commercial walkthroughs scheduled
• VCT strip-and-wax jobs sold
• New recurring janitorial accounts
• Outbound calls and prospecting activity
• Appointments scheduled
• Estimates followed up on
• Lead-to-customer conversion rate
• Revenue generated from new accounts

Who We're Looking For

We're looking for someone who enjoys talking to people and understands that successful sales is largely about relationships and consistent follow-up .

This person should be comfortable picking up the phone, walking into a business, introducing themselves, building rapport with decision-makers, and staying in contact until an opportunity develops.

This is not a position for someone who wants to sit behind a desk and wait for customers to call. We are looking for someone who will actively pursue new relationships, create opportunities, and help grow the company.

Compensation

Competitive full-time compensation with the opportunity for performance-based incentives and/or commissions based on new business generated.

Compensation structure will be discussed during the interview process.