System Administrator

Job Description

System Administrator 2

Job Summary

The System Administrator will support the Platform Administration team by gathering and analyzing business requirements, developing future-state designs, writing user stories, configuring solutions, and providing ongoing platform administration. This is a hands-on role focused on Salesforce solutions, business process improvement, quality assurance, and cross-functional collaboration.

Responsibilities

• Analyze complex business requirements and user stories and translate them into platform solutions and configurations.
• Participate in cross-functional sessions to evaluate requirements and recommend platform solutions aligned with performance goals and metrics.
• Define and configure prototype solutions using best practices and low-code platform capabilities.
• Configure and perform quality assurance testing for low- to moderately complex solutions.
• Facilitate troubleshooting, root-cause analysis, and issue resolution within established service levels.
• Serve as a liaison between IT and business teams in support of platform extensions and service updates.
• Provide platform administration, end-user support, access management, system configuration, and performance monitoring.
• Support Internal Audit and Compliance requirements related to supported platforms.
• Evaluate system applications and recommend improvements to optimize platform performance.
• Lead requirements workshops and user story development using agile methodologies.
• Improve business processes rather than relying on simple lift-and-shift approaches.
• Conduct testing to validate Salesforce functionality and performance.
• Research, document, and advise on Salesforce best practices, releases, and new features.

Requirements

• Bachelor s degree in computer science, computer engineering, or a related technical field, or equivalent experience.
• At least five years of relevant professional experience.
• Advanced knowledge of the Salesforce platform and at least two years of hands-on Salesforce administration experience.
• Experience with platform administration, solution design, configuration, product management, or technology implementation.
• Experience working with agile software development life cycle practices.
• Salesforce Certified Platform Administrator certification required.
• Experience with source control or DevOps tools such as Git, Bitbucket, Visual Studio, Flosum, or similar platforms.
• Strong interpersonal, verbal, and written communication skills.
• Experience with process and flow diagramming, presentations, analytical thinking, and problem-solving.

Skill

• Salesforce system administration
• Agile delivery and software development life cycle practices
• Business requirements analysis and solution design
• Platform configuration and quality assurance
• Cross-functional communication
• Troubleshooting and root-cause analysis
• Data analytics and process improvement
• Source control and Salesforce DevOps tools

Summary Qualification

• Minimum of two years of Salesforce system administration experience.
• Salesforce Certified Platform Administrator certification.
• Proven ability to translate business requirements into scalable Salesforce solutions.
• Experience collaborating with business, quality assurance, and IT teams.
• Strong understanding of agile delivery, platform configuration, testing, and production support.

Preferred Qualifications

• Experience with Health Cloud, Service Cloud, Data Cloud, or healthcare industry platforms.
• Experience with Flosum, Git, Copado, or other Salesforce DevOps tools.
• Salesforce Certified Platform Administrator II or Platform App Builder certification.
• Experience with agile methodologies, release management, or data analytics.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.