Customer Service Associate

As part of Absolute’s rapidly growing LATAM Sales Team, the Activation Specialist engages brand new customers to activate Absolute technology and deliver “lightbulb moments” to make them customers-for-life. We will provide you with the training to become an Absolute subject matter expert so that you can tell the Absolute Story and provide insightful product overviews. You will learn about new customers’ environments and guide them through the activation process, with a view to helping customers unlock Absolute’s full potential within their own organizations. We are looking for someone who is results-driven and self-motivated, with a mission to change one-time purchases into lifetime customers. What You’ll Do The Absolute Story Become an Absolute subject matter expert Deliver the value of Absolute, compelling use cases, and relevant industry knowledge to new customers Deliver captivating and in-depth product overviews and demos Protect the security and privacy of Absolute and its customers Other duties as assigned by management Product Onboarding Engage and understand your customer’s workflow and processes Assist customers with deploying and configuring Absolute Deliver value driven engagements around product adoption and active usage Customer and Partner Enablement Recommend complimentary solutions and advise on integration with Absolute technology Collaborate with Absolute’s Sales, CX, and Product teams to elevate customer needs Drive customers to relevant education content within the Absolute Learning Hub Triage technical issues to Absolute’s Technical Support team Engage with OEM partners to best drive activation What You’ll Bring Fluent Portuguese (excellent skills for both spoken and written) 2+ years’ experience within a SaaS high-tech work environment Completion of post-secondary education, or equivalent Strong communication and interpersonal skills in building and maintaining customer relationships Knowledge of general IT practices and/or endpoint security, such as anti-virus, encryption, DLP, etc. Basic configuration knowledge of TCP/IP based networks and network perimeter devices, such as routers, firewalls, proxy servers, etc. Setup/administration skills for operating systems including Microsoft Windows, Mac OS, and Chrome OS Strong aptitude for technology and desire to learn new software Ability to take initiative, own processes and work independently as required Boundless energy, enthusiasm and positivity Highly organized with the ability to multi-task Why Work For Us You’re resilient and passionate about securing the Work from Anywhere era. So are we. We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference. Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces. Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at or visit our YouTube channel #J-18808-Ljbffr