NY Sales Representative (New York City Metropolitan Area)

WHO WE ARE - We are a team of passionate creatives who are here to design inspired, sculptural furniture and lighting made with intention by hand in our Philadelphia studio. Our New York sales team is growing. We’re looking for driven, humble sales experts with a designer’s eye and a gift for building lasting client relationships.

We make things that endure, and we hire people who do too - let's talk!

CORE VALUES

• Responsibility - Own the solution to the problem
• Drive - Only accept excellence
• Humility - Remove the ego and grow
• Adaptability - Be flexible and find a new approach
• Grit - Undying determination gets you through anything
• Positive Attitude - Lead with belief
• One Community - Serve the piece, serve the team, serve the company

This is a career-focused opportunity with a competitive salary and comprehensive benefits package including PTO, 401k programs, and health insurance plans. 

POSITION OBJECTIVE - As a Sales Representative in our New York Design Center showroom, you will own the full client relationship; from first introduction to final delivery. You'll build and manage a pipeline of A&D trade clients, serve as a face of John Pomp in the NY market, and bring genuine passion to every conversation about the work we make. You will curate an elevated level of service for our clients through the entire order specification lifecycle by inspiring clients with our brand story and in-depth collection knowledge, while maintaining the showroom presentation to the highest level. Collaborate with the Sales Team and Marketing Department to create inspiring, unique, and memorable experiences for our clients. 

ROLES & RESPONSIBILITIES

Sales & Business Development

• Drive sales and business growth and consistently meet or exceed individual sales targets established with leadership.
• Cultivate and manage a strong pipeline of trade clients including interior designers, architects, and developers.
• Leverage existing A&D book of business to bring new and recurring clients into the showroom through tours, events, and curated experiences.
• Lead proactive outreach and outside sales in NYC: scheduling and hosting design firm presentations, sample drop-offs, studio appointments, client needs, and more.
• Actively listen to client needs, providing thoughtful suggestions to match their vision and needs, and ensuring every interaction builds toward a strong, long-term partnership.
• Position John Pomp Studios as the preferred design partner through superior design education, brand storytelling, and an exceptional level of individual service.

Showroom Operations & Client Experience

• Maintain John Pomp showroom to the highest level of presentation and operations at all times; overseeing display standards, tidiness, refreshments, and next-level service to deliver a fully curated brand environment.
• Serve as a key holder, managing daily opening and closing responsibilities.
• Coordinate with outside vendors and contractors for ongoing showroom maintenance, repairs, and installations.
• Monitor and report on weekly showroom foot traffic, sharing insights with leadership.

Account Management

• Generate and manage leads, quotes, and sales orders through the company’s CRM, ensuring accuracy and timeliness at every stage.
• Keep clients proactively informed on order status, and any changes; communicating with transparency and care.
• Relay client feedback to leadership regarding product requests, process improvements, and service standards.
• Deliver samples to clients as needed via courier or in-person office visits, maintaining a consistent level of luxury service at every touchpoint.

Events & Brand Presence

• Collaborate with the leadership team and marketing department on the planning and execution of showroom events including trade events, cocktail hours, designer visits, and product launches.
• Plan and lead designer presentations and tours: establishing agendas, managing follow-up, and providing continued service.
• Attend after-hours client dinners, networking events, and relationship-building opportunities as a representative of the John Pomp brand.
• Stay continuously informed on all collections, new releases, and brand initiatives; representing the studio as a knowledgeable and enthusiastic ambassador in every interaction.

IDEAL QUALIFICATIONS

• 3+ years of professional experience in luxury design sales, with a demonstrated track record of meeting and exceeding targets in a design-driven environment.
• Polished presentation skills and a client-first approach that instinctively puts the relationship before the transaction.
• Excellent written and verbal communication skills; you're clear, honest, and thoughtful in every interaction.
• Book of business within the New York A&D community.
• High-level organization and time management.
• Proficiency in CRM platforms, Microsoft Office, and Google Suite.
• Bachelor's degree required.

#Hiring #NYCJobs #LuxurySales #DesignJobs #Handmade