Loan Services Team Lead- Glens Falls

Loan Services Team Lead

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as:

This opportunity may be perfect for you if you have experience in:

Knowledge of banking pertaining to lending and loan accounts

Strong communication, both written and verbal

Excellent organizational, analytical and problem-solving skills

About this position:

The Loan Services Team Lead is responsible for training/cross-training department employees, review, and audit daily work to ensure accuracy and procedural quality. Provides service to customers, operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Ensures tasks are assigned properly and that all functions of the Loan Services team are completed timely, accurately and within procedural quality. Leads training and writes procedures within the Loan Services. This position is located at our headquarters in Glens Falls, NY.

Essential job functions:

Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals.

Assist and coach team through day-to-day operations, projects, and special assignments.

Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support.

Identify and resolve errors, including customer call escalations and coaching the team on these calls. Provide consistent, outstanding customer service for both internal and external customers.

Research data for management reports, audits, SOX Controls, and projects as assigned.

Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures.

Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas of Loan Services.

Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications

Bachelors degree or equivalent experience preferred.

4 years of experience in office management field, banking or related experience preferred.

Skills/Knowledge

Extensive knowledge of banking rules and regulations pertaining to lending and loan accounts.

Proven skill in identifying, analyzing, and providing resolution to problems.

Ability to collaborate with and direct others to achieve goals and provide superior service.

Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management.

Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines.

Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint

Physical demands:

Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

Must be able to repetitively use a telephone and computer mouse and keyboard.

Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance and Flexible Spending Plan

Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

Education and Tuition Reimbursement

Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

The salary range for this position is $21.00 - $27.00 an hour commensurate with experience and education.

Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.