Client Relationship Manager

Client ownership. Strategic impact. Trusted partnerships. Sewell, New Jersey / Naples, Florida Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi‑site organizations achieve real cost savings through industry‑leading technology, operational excellence, and a deep understanding of brand standards. We believe strong client relationships are built through accountability, communication, and teamwork. What You’ll Do You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end. Build and maintain strong client relationships to retain and grow business Manage a dedicated portfolio of client accounts Lead client meetings and support Quarterly Business Reviews (QBRs) Handle escalations and coordinate resolution with Operations and ISP partners Oversee work order activity, service performance, and SLAs Review financial reporting, monitor margins, and address billing or proposal issues Collaborate with Sales on growth opportunities and maintain CRM activity Mentor and support Client Relationship Specialists and Associates Ensure KPIs, productivity goals, and client expectations are consistently met Who Thrives in This Role Relationship-focused professionals comfortable working with corporate clients Strong communicators who can address service, pricing, and performance questions Organized, strategic thinkers who manage multiple priorities effectively Team-oriented leaders who enjoy mentoring and collaboration Requirements High school diploma or GED 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred) Strong understanding of client service, financial metrics, and KPIs Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus) Ability to travel up to 10% as needed Competitive starting salary at $60k based on experience Eligibility for Company Incentive Program PTO package including Holiday, vacation, personal and sick time Medical plans with employer contribution 401(k) with company match Employer-paid life insurance ($15,000) Employee Assistance Program (EAP) with insurance plan Optional Dental, Vision, Pet Insurance, Legal & Identity Protection Company-sponsored engagement and philanthropic events Our Values Innovation: Driving results through technology and operational excellence Helping: Supporting clients, communities, service providers, and employees Together: Building trusted partnerships through teamwork and respect Equal Opportunity Employer NEST is proud to be an Equal Opportunity and Equal Pay Employer. Qualifications Skills Behaviors Preferred Thought Provoking Capable of making others think deeply on a subject Team Player Works well as a member of a group Innovative Consistently introduces new ideas and demonstrates original thinking Enthusiastic Shows intense and eager enjoyment and interest Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well Dedicated Devoted to a task or purpose with loyalty or integrity Motivations Preferred Peer Recognition Inspired to perform well by the praise of coworkers Goal Completion Inspired to perform well by the completion of tasks Financial Inspired to perform well by monetary reimbursement Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Nest-2