Administrative Medical Assistant

We are a busy psychiatric medical practice seeking an experienced, dependable, and patient-focused Administrative Psychiatric Medical Assistant to join our office team.

Our administrative and clinical support staff work together in the office, while our psychiatric providers work remotely from home. This position plays an important role in keeping communication between patients, office staff, and providers organized and efficient.

The ideal candidate is professional, compassionate, technologically savvy, and comfortable working independently in a busy mental-health practice. Because this position is often the first point of contact for our patients, excellent communication skills, patience, and the ability to remain calm and professional when assisting patients with mental-health concerns are essential.

Responsibilities

Serve as the primary person answering incoming patient phone calls

Answer calls professionally and direct or transfer patients to the appropriate staff member when necessary

Listen carefully to patient questions, concerns, and requests and determine the appropriate next step

Document patient messages accurately and communicate concerns to the appropriate provider or staff member

Send messages and emails to providers when provider input or follow-up is needed

Schedule, reschedule, and confirm patient appointments by phone

Assist patients with appointment-related questions and general office concerns

Collect patient balances and assist with payment-related questions

Process and follow up on prior authorizations (PAs)

Work efficiently within the practice's EMR/EHR system

Enter and update patient information accurately

Coordinate communication between patients, providers, pharmacies, and office staff as needed

Follow up on outstanding patient requests and ensure messages are appropriately routed

Maintain patient confidentiality and follow HIPAA and office policies

Perform additional administrative and medical office duties as needed

Qualifications & Experience

Previous experience working as a Medical Assistant, Psychiatric Medical Assistant, Medical Office Assistant, or similar healthcare administrative position

Experience working in a psychiatric, behavioral health, mental health, or medical practice preferred

Experience using an EMR/EHR system

Strong computer and technology skills

Excellent verbal and written communication skills

Strong organizational and time-management skills

Ability to multitask and prioritize responsibilities in a busy office

Ability to work independently with minimal supervision

Excellent attention to detail and accurate documentation skills

Professional, dependable, and reliable

Comfortable handling a high volume of phone calls

Ability to remain calm, respectful, and patient when speaking with individuals experiencing mental-health concerns

Ability to maintain professionalism and appropriate boundaries with patients

Strong problem-solving and critical-thinking skills

The Ideal Candidate

We are looking for someone who is:

Patient and compassionate

Calm and professional under pressure

Comfortable speaking with patients over the phone

Organized and detail-oriented

Tech-savvy and able to learn new systems quickly

Able to multitask without becoming overwhelmed

A strong communicator and team player

Comfortable taking initiative and working independently

Dependable and accountable

Able to work effectively in a fast-paced psychiatric practice

Office Hours: Monday through Thursday 9AM to 5:30PM and Fridays 8:30AM to 5PM