Phlebotomist

Job Title

Performs a variety of functions in central processing, laboratory office and clinical areas including phlebotomy, patient registration, specimen receipt and processing, order entry, telephone inquiries and other duties as assigned.

Responsibilities

Phlebotomy

Register patients as required

Order appropriate laboratory testing as requested by providers

Receive specimens individually or by batch into the LIS

Batch specimens to secondary locations as required

Process specimens for both in-house and reference laboratory testing according to testing requirements

Ensure specimens are collected, stored and processed according to testing requirements

Cancel and request new samples when integrity is compromised

Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner

Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process

Perform add-on testing as requested ensuring appropriate specimen requirements are followed

Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens

Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately

Clarify all unclear orders prior to collection or processing

Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person

Assist callers with questions or direct them to appropriate resource

Fax patient results according to laboratory policy

Provide excellent customer service to patients, physicians and other healthcare providers

Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner

Communicate issues or significant events to both management and incoming shifts

Follow up on events with patients and/or healthcare providers and document appropriately

High School Education or equivalent required. Lab Assistant, Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.