Sales Associate II

Sales Associate (Coach) Coach is a global fashion house that delivers an elevated, personalized shopping experience for its customers. As a Sales Associate, you will serve as the front‑line ambassador of the Coach brand. Key Responsibilities Represent Coach as a brand ambassador and adhere to the Coach Guide to Style and Service standards. Build lasting client relationships through personalized styling, product expertise, and fashion advice. Drive sales through cross‑selling, upselling, and tailored recommendations. Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases. Develop and execute personal sales plans; meet or exceed individual and team KPIs. Source new customers, maintain relationships, and follow up to close sales. Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs. Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards. Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures. Process transactions efficiently (purchases, returns, exchanges, online pickups). Support inventory cycles: receive shipments, stock shelves, and manage product movement. Assist teammates in functional areas as required. Foster a collaborative, trust‑based environment; encourage team performance. Participate in brand initiatives, training programs, and inclusion activities. Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor. Required Qualifications 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets. Strong English proficiency and ability to work in a fast‑paced environment. Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom. Schedule & Physical Requirements Flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Competencies for All Employees Courage: Provides direct, actionable feedback and addresses problems promptly. Creativity: Generates new and unique ideas, connecting unrelated concepts. Customer Focus: Dedicated to meeting customer expectations and using feedback for improvement. Dealing with Ambiguity: Handles change, uncertainty, and risk comfortably. Drive for Results: Exceeds goals consistently and keeps a bottom‑line focus. Interpersonal Savvy: Builds rapport with diverse individuals and diffuses high‑tension situations. Learning on the Fly: Quickly grasps new challenges and seeks solutions. Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Paternity and Maternity Leave Commuter Benefits Disability Insurance Tuition Assistance EEO Statement Coach is an equal‑opportunity and affirmative action employer that values diversity and inclusion. All employment decisions are based on the applicant’s qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity, race, ethnicity, national origin, disability, or other protected characteristics. Americans with Disabilities Act (ADA) – Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require assistance completing the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $15.00 – $19.50 per hour, based on city, county, and state regulations. #J-18808-Ljbffr