Program Specialist (Austin)

Program Specialist (Austin) (827105) Location: 1117 Trinity St, Austin, Texas, in the Career Schools and Colleges and ETP department. Texas Workforce Commission connects people with careers across the state. The position is part of the Eligible Training Providers department and supports Texas students. Who You Are A highly detail-oriented, analytical, and customer service friendly professional with a strong commitment to public service and ensuring quality career education. Excellent communication and problem-solving skills, the ability to interpret and apply regulations fairly, a proactive and collaborative team player, dedicated to supporting the mission of the Eligible Training Providers department and safeguarding the interests of Texas students. What You Will Do The Program Specialist III performs complex (journey-level) consultative services and technical assistance work under general supervision with moderate latitude. Key Responsibilities Perform technical assistance, training, research, planning, policy, program assessment, and administrative activities related to program assignment. Perform comprehensive reviews of literature, statutes, rules, and/or policies and prepare administrative reports, studies, and specialized research projects. Analyze new or existing ETP-related procedures, information systems, or related interfaces for efficiency and effectiveness, ensuring compliance with Chapter 840 of the Texas Administrative Code. Prepare the ETPL for regular publication to the agency’s website. Serve as the TWC point of contact for Boards, training providers, and the public regarding the ETP program’s procedures, policies, and automated system functions. Serve as liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements. Perform related work as assigned. Qualifications One year and six months of full‑time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency. Relevant academic credits may be applied toward experience qualifications. Preferred Knowledge, Skills, and Abilities Knowledge of Local, state, and federal laws related to the program area. Public administration and management techniques. Statistical analysis processes. Research techniques. Program management processes and techniques. Skill in Identifying measures or indicators of program performance. Operating computers and applicable software. Organizing workload priorities to meet deadlines. Ability to Gather, assemble, correlate, and analyze facts. Devise solutions to problems. Prepare reports. Develop, evaluate, and interpret policies and procedures. Communicate effectively to a diverse audience. Train others. Benefits Family Friendly Certified Workplace. Competitive starting salary: $4,473.73 – $4,723.73 per month. Defined Retirement Benefit Plan. Optional 401(k) and 457 accounts. Medical insurance. Paid time off, including vacation, sick, and family care leave. Additional benefits for active employees available at the state website. Duty involves up to 25% travel within the state of Texas. Veteran Interest Veterans may translate military skills into civilian job terms and reference the Texas State Auditor's Office crosswalk for a comparison. #J-18808-Ljbffr Texas Workforce Commission