Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)

Job Description Summary Our next training class is scheduled to begin on July 27th. Responsibilities Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers Always displays a positive and enthusiastic attitude with our customers Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise Focusing on departmental improvements, focusing on the future state of all existing processes and procedures Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual Other duties as assigned by the Team Leader and/or Manager Requirements 0-2 years of customer service experience in either a call center environment or a dedicated customer service department Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone Excellent interpersonal, written, and oral communication skills Strong work ethic and self‑starter, able to effectively manage multiple priorities and adapt to change within a fast‑paced business environment Strong PC systems and typing skills (CRM, email, chat) Must be a strong team player and enjoy supporting others to “get things done” Must display a positive, enthusiastic, helpful and professional attitude all times Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 (preferred) Previous equipment rental or construction industry experience (preferred) Shift Opportunities Monday, Tuesday, Wednesday, Thursday, Sunday: 12:00PM – 9:00PM Monday, Tuesday, Wednesday, Saturday: 10:00AM – 9:00PM Monday, Tuesday, Wednesday, Saturday: 9:00AM – 8:00PM Wednesday, Thursday, Friday, Saturday: 8:00AM – 7:00PM Physical Demands Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. Base Pay Range $17.75 – $23.72 per hour, starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Benefits Health, Dental and Vision plans 401(k) Match Volunteer time off Short‑term and long‑term disability Accident, Life and Travel insurance Flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards 12‑25 vacation days depending on years of service 5 sick days 6 holidays 2 half‑day holidays 2 floating holidays 1 inclusion day 1 volunteer day Equal Opportunity Employer Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground #J-18808-Ljbffr Sunbelt Rentals