Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)

Position Responsibilities Complete customer orders, source equipment as needed, place service calls, process order cancellations and requests for equipment pick‑ups Serve as the after‑hours point of contact for deliveries and service requests, enabling 24/7/365 service to customers Always display a positive and enthusiastic attitude with customers Provide responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals Continue to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise Focus on departmental improvements, focusing on the future state of all existing processes and procedures Maintain established departmental Key Performance Indicators for overall departmental success as well as individual success Perform other duties as assigned by the Team Leader and/or Manager Requirements Education & Experience 0-2 years of customer service experience in either a call center environment or a dedicated customer service department Must possess a professional, friendly attitude and strong telephone handling skills to quickly develop a rapport with customers over the phone Excellent interpersonal, written, and oral communication skills Strong work ethic and self‑starter, able to effectively manage multiple priorities and adapt to change within a fast‑paced business environment Strong PC systems and typing skills (CRM, email, chat) Must be a strong team player and enjoy supporting others to get things done Must display a positive, enthusiastic, helpful and professional attitude all times Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 (preferred) Previous equipment rental or construction industry experience (preferred) Shift Opportunities Monday, Tuesday, Wednesday, Thursday, Sunday: 12:00 PM – 9:00 PM Monday, Tuesday, Wednesday, Saturday: 10:00 AM – 9:00 PM Monday, Tuesday, Wednesday, Saturday: 9:00 AM – 8:00 PM Wednesday, Thursday, Friday, Saturday: 8:00 AM – 7:00 PM Physical Demands Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. Equal Opportunity Employer Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground. Base Pay Range $17.75 – $23.72 per hour (starting rate of pay may vary based on factors including position offered, location, education, training and/or experience). Benefits Health, Dental and Vision plans 401(k) Match Volunteer time off Short‑term and long‑term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Paid Time Off 12‑25 vacation days depending on years of service 5 sick days 6 holidays 2 half‑day holidays 2 floating holidays 1 inclusion day 1 volunteer day Other Information Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. #J-18808-Ljbffr Sunbelt Rentals, Inc.