Director of Service - Commercial MEP Systems
Full-time
System One
Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations , including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth. What You’ll Lead
Ref: #260-Eng NY Transit
- Mentor and manage service managers, supervisors, and field service teams
- Set performance goals and champion a culture of safety, accountability, and continuous improvement
- Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
- Develop and implement service policies, procedures, and best practices
- Collaborate closely with construction, project management, and sales teams to ensure seamless operations
- Build strong client relationships and act as the senior escalation point for service issues
- Monitor service performance metrics and customer satisfaction data
- Manage the service department budget and drive profitability
- Track margins, cost controls, forecasts, and performance analytics
- Identify opportunities for service line growth, upselling, and recurring revenue
- Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
- Lead continuous quality improvement initiatives
- Develop long-term service strategies aligned with organizational goals
- Evaluate and implement technologies and tools that increase operational efficiency
- Analyze market trends and recommend new or improved service offerings
- Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
- 8–12 years in construction or service operations, with 5+ years in leadership
- Strong knowledge of service, maintenance, and warranty operations
- Proven ability to manage teams, budgets, and complex workflows
- Excellent leadership, communication, and problem-solving skills
- Experience in commercial construction or specialty trades (HVAC, Plumbing)
- Familiarity with service management software and ERP systems
- Certifications such as PMP or CCM
- Ability to visit job sites as needed
- Occasional standing, walking, or lifting on construction sites
- Valid driver’s license and ability to travel locally or regionally
- Strategic Thinking
- Customer-Focused Leadership
- Financial & Operational Acumen
- Conflict Resolution
- Team Development & Performance Management
Ref: #260-Eng NY Transit
Vacancy posted 25 days ago
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