Sprinkler Service Supervisor

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Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Piper Fire Protection is seeking a Sprinkler Service Department Supervisor to oversee daily operations of the Sarasota Sprinkler Service Department. This role is responsible for coordinating service schedules, ensuring timely and compliant repairs of sprinkler systems, maintaining strong customer communication, and supporting technicians and administrative staff.

The Supervisor will play a key role in planning, workload management, customer coordination, material procurement, budgeting, and cost-control initiatives, with a strong focus on NFPA 13 and NFPA 25 compliance and high-quality field service execution. Industry familiarity with wet, dry, pre-action, standpipe, and fire pump systems is essential for success.

Essential Duties and Responsibilities:

• Serve as a primary point of contact for sprinkler service requests, deficiencies, inspection updates, and customer concerns, ensuring prompt and professional communication.
• Maintain strong working relationships with customers, contractors, AHJs, and vendors throughout the service lifecycle.
• Oversee daily scheduling, job assignments, and workflow for technicians performing inspections, testing, maintenance, and repairs on fire sprinkler systems, including wet, dry, pre-action, and standpipe systems.
• Source and order project material, verify cost is within budget and coordinate deliveries for service projects.
• Order, release, and coordinate rental equipment.
• Ensure project material orders are complete and on hand before technician mobilization.
• Verify service trucks are stocked with common Sprinkler Service materials.
• Monitor labor hours, material usage, and job progress to support accurate job costing, budgeting, and timely completion.
• Ensure all service tickets, inspection reports, work orders, and deficiency documentation are completed accurately for billing and compliance.
• Perform field design surveys for Sprinkler Service Projects.
• Coordinate water shutdowns with water purveyors.
• Support operational planning related to workload distribution, staffing needs, inventory levels, and equipment readiness.
• Supervise and mentor sprinkler service technicians and service office staff, providing training, coaching, and performance feedback.
• Conduct field visits and ride-alongs to ensure work quality, NFPA 25 inspection accuracy, professionalism, and adherence to company expectations.
• Ensure technician adherence to Piper Fire policies, OSHA requirements, and sprinkler standards such as NFPA 13 (installation) and NFPA 25 (inspection, testing & maintenance).
• Participate in safety discussions, corrective action reviews, and ongoing training initiatives.
• Maintain accurate operational records related to inspections, maintenance, repairs, testing, technician performance, and compliance documentation.
• Collaborate closely with sales, accounting, and leadership teams to ensure smooth and efficient service execution.
• Assist with collection follow-up, contract renewals, proposal support, and continuous improvement of sprinkler service operations.
• Provide technical guidance to technicians and customers regarding system condition, deficiencies, code requirements, and recommended repairs.

Required Skills & Qualifications

• 3-7 years of experience in fire sprinkler service, inspection, maintenance, or related fire protection industry fieldwork.
• Field experience specifically with sprinkler systems (wet, dry, pre-action, standpipe, and fire pumps).
• Previous supervisory or management experience overseeing technicians or service operations.
• Familiarity with Florida Fire Prevention Code, NFPA 13 and NFPA 25, and local AHJ requirements.
• Working knowledge of budgeting, labor planning, job costing, scheduling, and operational planning.
• Experience supporting service proposals, deficiency quoting, or maintenance contract coordination.
• Strong communication and interpersonal skills for interactions with customers, vendors, inspectors, and internal teams.
• Proficiency in Microsoft Office Suite and comfort with ERP/service software (Oracle preferred).
• Strong organizational, analytical, and decision-making skills in a fast-paced service environment.
• Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.

Preferred Qualifications:

• NICET Level I-II (or higher) in Water-Based Systems Layout or Inspection & Testing of Water-Based Systems.
• Bilingual (English/Spanish) a plus.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Federal Notices

• FMLA General Notice (English)
• FMLA General Notice (Spanish)
• USERRA Rights Notice (English)
• USERRA Rights Notice (Spanish)
• Employee Polygraph Protection Act (EPPA) Notice (English)
• Employee Polygraph Protection Act (EPPA) Notice (Spanish)
• E-Verify Participation Posters
• Right to Work Posters

E-Verify Notice

Fortis Fire & Safety Inc. participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all new hires. For more information, visit

Illinois Notices

• Your Rights Under Illinois Employment Laws
• Illinois Paid Leave for All Workers Act
• Illinois Equal Pay Act - Pay Transparency Notice
• VESSA (Victims' Economic Security and Safety Act)
• Illinois Right to Privacy Poster (English)
• Illinois Right to Privacy Poster (Spanish)
• Illinois Right to Privacy Poster (Polish)

California Notices

• CA Minimum Wage
• CA Paid Sick Leave
• CA Pregnancy Disability/CFRA Leave
• CA Whistleblower Protections
• CA Transgender Rights

North Carolina Notices

• NC Wage & Hour Notice
• NC OSHA Notice