Vice President of Operations

VP Of OperationsOur client is a premier owner-operator of Class A, ultra-high-rise multifamily trophy assets. To support their expanding portfolio, they seek a VP of Operations to introduce institutional discipline, hospitality-driven service, and operational rigor, freeing executive leadership to focus on strategic growth and capital relationships. This hands-on leader will direct daily operations across these amenity-rich towers, establish scalable processes, and bridge building staff, asset management, and executives to elevate both resident and employee experiences.Own portfolio-wide operational performance across ultra high-rise towers, including budgets, staffing, vendor management, and Class A service delivery standards. Design and implement scalable SOPs, reporting cadences, and KPIs that preserve trophy-asset standards while bringing consistency across buildings. Build, mentor, and hold accountable a team of general managers, concierge/hospitality leads, and engineering staff; instill a culture of white-glove service and accountability. Oversee complex high-rise building systems — life safety, elevators, amenity spaces, and concierge operations — ensuring uptime and resident satisfaction. Partner with executive leadership on budgeting, forecasting, and capital planning; deliver clear, data-backed performance reporting across the portfolio. Lead due diligence, transition planning, and operational ramp-up for new high-rise acquisitions or lease-ups entering the portfolio. Identify and resolve operational risk before it surfaces, acting as an early-warning system for leadership.10+ years of progressive operations leadership experience specifically within ultra high-rise, Class A, or luxury multifamily communities. Deep familiarity with high-rise building systems, life safety/fire code compliance, amenity programming, and concierge or hospitality-style service models. Proven ability to build and scale operational systems across a portfolio of trophy assets in a growth-oriented environment. A hands-on, execution-first leader equally comfortable on-site in the tower and in the boardroom. Strong financial acumen, with experience owning budgets, forecasting, and portfolio-level P&L accountability for high-value assets. Comfortable operating with a high degree of autonomy and ownership in an organization still building out its infrastructure.Compensation: Up to $240,000+ base salary, plus 25% performance-based annual bonus. Depends on experience. Impact: A high-visibility seat at the leadership table with direct influence on company strategy and growth. Benefits: Comprehensive health benefits, PTO, and retirement plan.Send your resume to View email address on click.appcast.io. Our team will reach out with next steps if selected. All inquiries held in strict confidence.