Evening Care Coordinator

Role Description

Not everyone wants to work mornings—and not every operations job needs to be 40 hours a week. At Tandem Care, we're looking for someone who thrives in the evening hours and enjoys being the person who keeps everything running smoothly behind the scenes. While our caregivers are out caring for clients, you'll be monitoring the schedule, responding to caregiver questions, helping resolve last-minute issues, and making sure every evening shift gets off to a successful start. This isn't a sales role or a customer service call center. It's an operations position for someone who enjoys staying organized, thinking on their feet, and making sure nothing falls through the cracks.

• Monitor caregiver arrivals and evening shifts in real time
• Respond promptly to caregiver texts, Teams chats, and phone calls
• Handle evening caregiver call-outs by finding replacement coverage
• Communicate professionally with caregivers and clients regarding schedule updates
• Follow established escalation procedures for urgent issues
• Send next-day shift confirmations and follow up on outstanding responses
• Remind caregivers to complete visit notes before the end of the evening
• Document all activity accurately in our CRM
• Leave a concise handoff for the morning operations team

Qualifications

• Extremely reliable and responsive
• Calm under pressure and able to multitask
• Comfortable making decisions within established procedures
• Organized and detail-oriented
• A strong written communicator who is professional over text and email
• Comfortable learning and using multiple technology platforms
• Able to work independently from home

Requirements

• Home care, healthcare, staffing, scheduling, dispatch, hospitality, or customer service experience
• Experience coordinating schedules or handling time-sensitive situations is a big plus
• Previous remote work experience preferred

Schedule

• Monday–Saturday
• 5:00 PM–10:00 PM
• 25 hours per week
• 100% Remote

Benefits

At Tandem Care, operations isn't about sitting behind a desk waiting for something to happen. Our team plays a direct role in making sure older adults receive the care they depend on every single day. The work is fast-paced, collaborative, and meaningful, and even though you'll be working remotely, you'll be part of a supportive team that genuinely enjoys solving problems together.

If you're looking for a part-time evening role where your responsiveness and attention to detail truly make a difference, we'd love to hear from you.