Network Operations Technician

Overview CUMULUS MEDIA | Centennial, CO, the nation’s leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician . The position includes technical training for the right candidate. Primary Function Monitor broadcast networks to ensure that all systems maintain maximum reliability and provide 1st tier technical support and customer service. Basic Tasks Ingest of content via satellite, Internet, ISDN, and WAN Audio routing and transmission via multi-channel satellite transmission system Constant monitoring, resolution and documentation of any network issues Provide technical support to commercial radio stations on a variety of technical platforms Escalate issues as needed to 2nd tier technical staff Problem resolution and escalation with established trouble ticketing system Able to work in a 24x7/365 environment Other duties as assigned Required Skills Strong Customer Service Skills Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively Ability to organize, prioritize issues and multitask Ability to convey accurate, detailed information verbally or in written form Strong teamwork and interpersonal communication skills; verbal and written Able to work and resolve problems independently with little supervision Required Qualifications Education: Associate Degree or equivalent work experience Structured Training or Work Experience: Min 2 years of IT and Customer Service experience preferred. Broadcast IT experience is a plus What we offer Competitive pay Professional growth and career path Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions 401K with company match to plan for the long-term CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE). #J-18808-Ljbffr