Dental Front Office Coordinator

Dental Patient Care & Insurance Coordinator

Location: Sunset District, San Francisco, CA

Pay: $32 - 36 per hour (Based on Experience)

Job Type: Full-time

Schedule: Monday - Thursday | Occasional Fridays (every 1-2 months)

Our Practice Philosophy

We are a private, patient-centered San Francisco practice where clinical integrity is our highest priority. We believe in providing excellent care without compromise, which means we refuse to rush a procedure just to stay \"on the clock.\" We are seeking a Patient Care Coordinator who shares this commitment - someone who understands that administrative precision and a calm front-office presence are vital to building patient trust.

The Role: Patient Advocate & Operational Lead

You are the heart of our front office. Your role is to balance technical expertise with a warm, empathetic approach. This is a fully on-site role where you will be the primary point of contact for our patients and a vital partner to our clinical team. We would especially love to find someone who also has an interest in marketing, patient communication, and/or HR support, as there may be opportunities to assist with internal culture initiatives, patient outreach, and practice growth efforts over time.

Key Responsibilities

• Patient Advocacy: You are the face of our practice. Because we prioritize quality over speed, we need a coordinator who can manage the lobby with grace, keeping patients informed and comfortable when a complex clinical case runs us behind schedule.
• Insurance & Financial Accuracy: Perform thorough insurance breakdowns and verify benefits with a minimum 95% accuracy rate. You are the expert who ensures our patients have a clear financial path to the care they need with no \"surprises.\"
• Open Dental & Dexis Mastery: Utilize Open Dental to manage the Treatment Planner and accounts, and ensure Dexis digital images are correctly organized and attached to claims for seamless reimbursement.
• Strategic Flow: Manage the \"ebb and flow\" of a busy clinical day by understanding the rhythm of Doctor Time vs. Assistant Time. You will maintain a productive schedule that allows the clinical team to focus on the patient in the chair.

What We Are Looking For

• Experience: 2+ Years of Dental Front Office experience (Required).
• Software: High proficiency in Open Dental and Dexis (Highly Preferred).
• Clinical Intelligence: A solid understanding of dental procedures to explain them clearly and empathetically to patients.
• Emotional Intelligence: The ability to stay calm, kind, and professional even when clinical care becomes unpredictable.
• Detail-Oriented: A natural inclination toward accuracy in billing, coding, and scheduling.

Compensation & Benefits

• Competitive Pay: $32 - 36.00 per hour.
• Work-Life Balance: A consistent Monday - Thursday schedule. Enjoy a 3-day weekend most weeks of the year.
• Health & Retirement: Medical and Dental benefits + 401(k) with employer matching.
• Paid Time Off: Accrued PTO (inclusive of Sick Leave) at the SF City rate + 6 Paid Holidays.

Join Our Team

If you are a high-level professional who is tired of the \"corporate dental\" rush and wants to work in an environment where quality care is actually supported, we want to hear from you. We are looking for a long-term partner to help us provide the best experience in San Francisco.