Customer Service Representative

Job Description

Job Description

Customer Care Representative

Location: Madison, WI

Pay Rate: $20.00/hour

Position Type: Contract-to-Hire (6 Months)

Schedule: Monday-Friday, 9:00 AM - 5:30 PM

Work Environment: On-Site

A growing organization is seeking a Customer Care Representative to join its customer support team. This role is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative environment.

The Customer Care Representative will support customers by handling inbound calls and emails related to orders, product information, pricing, and account management. The ideal candidate will have strong communication skills, experience managing customer concerns, and the ability to work across multiple departments to resolve issues efficiently.

• Answer inbound customer calls and emails regarding:
  • Order placement
  • Order status updates
  • Product information
  • Pricing inquiries
• Process customer orders and requests accurately within the company ERP system.
• Respond to customer complaints and resolve issues in a timely and professional manner.
• Create and maintain customer accounts.
• Troubleshoot customer concerns and escalate issues when necessary.
• Process Return Merchandise Authorizations (RMAs).
• Collaborate with internal teams including logistics, supply chain, compliance, sales, and operations to resolve customer issues.
• Monitor and manage email queues to ensure service-level goals are achieved.
• Participate in daily team meetings and performance discussions.
• Meet established productivity, quality, and customer service metrics.

• Minimum 1 year of customer service, technical support, or related experience.
• Experience handling challenging or escalated customer interactions.
• Proficiency in Microsoft Office applications.
• Experience working with CRM, ERP, or other business software systems.
• Typing speed of 40+ WPM.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to multitask in a fast-paced environment.

• Experience in order entry, customer support, or technical customer service environments.
• Experience troubleshooting customer issues over the phone.
• Familiarity with KPI-driven customer service environments.

• Opportunity to join a growing and innovative organization.
• Collaborative team environment with strong leadership support.
• Exposure to multiple business functions and operations.
• Career advancement opportunities within customer service and operations.
• Comprehensive training to help ensure long-term success.

• Modern office setting with an open and collaborative layout.
• Small, supportive team environment.
• Clean, professional workspace with updated facilities.
• Daytime schedule promoting work-life balance.
• Performance-driven culture focused on teamwork and customer satisfaction.

If you're a customer-focused professional looking for a long-term opportunity with growth potential and a supportive team environment, apply today!

#centralpriority26

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Aug 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.