Minibar Attendant

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Warren Street Hotel, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Minibar Attendant

Location: Warren Street Hotel

Position Type: Full Time, Non-Exempt

Reports To: Back of House Manager
*All candidates must apply via ADP Workforce Now link provided

Position Summary

The Minibar Attendant is responsible for accurately stocking, reporting, itemizing and cleaning the minibars in guest rooms. The Minibar Attendant takes inventory and restocks guest room minibars on a daily basis and processes the guests' charges for the items used.

Minibar Operations

• Accurately stock, itemize, and clean guest room minibars daily
• Take inventory, process guest charges for consumed items, and ensure accurate posting
• Ensure rotation of minibar products and maintain proper presentation standards
• Communicate effectively with management regarding issues or discrepancies
• Promote other Firmdale Hotels and restaurants, and practice upselling techniques where appropriate
• Liaise with other departments to guarantee seamless guest service
• Follow allergy and safety procedures at all times

Guest Service & Teamwork

• Deliver the highest level of customer service with professionalism and courtesy
• Display appropriate telephone etiquette and effective communication at all times
• Support other team members and assist with departmental duties as required
• Take responsibility for punctuality, organization, and maintaining a clean workspace

Requirements

• Strong knowledge in food and beverage (wine and champagne knowledge is a plus)
• Must understand how to use POS programs such as Micros
• Must be open to working AM/PM shifts, week days, weekends and holidays
• Has a keen sense of attention to detail within your workspace
• Able to keep track of inventory and ordering
• Manual Handling
• To take personal responsibility for punctuality

What We Offer:

• Competitive salary
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry-cleaning service
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here:

Join us at Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.