Level II Technician

Job Description

Job Description

Benefits:

• Join a Fun & Dynamic Culture! – We believe work should be engaging, co
• SPIFs - Opportunity for special performance incentive funds (SPIFs) fo
• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Free food & snacks

About the Role:
This role is ideal for an experienced MSP technician who can support small business clients across Microsoft 365, Azure, Active Directory, servers, networks, firewalls, EDR/MDR, and SIEM tools. The technician will handle service desk requests, remote and onsite troubleshooting, hardware/software configuration, network administration, and customer communication. The ideal candidate is self-motivated, customer-focused, comfortable working in a fast-paced MSP environment, and able to deliver practical solutions with professionalism and urgency. 

Requirements:

• College diploma or university degree in Computer Science or 5+ years equivalent work experience
• Prior experience in MSP is required
• Microsoft Office 365, Azure, AD administration experience is required
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Experience in Server administration, DNS, DHCP.
• Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
• Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms  
• Valid Driver's License and ability to drive to customer locations when required
• Self-motivated and driven for excellence in customer experience 

Preferred:

• CompTIA A+ and/or CompTIA Network+ preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Network firewall and switch administration and maintenance.
• Some network and server solution design and architecture.
• Establish effective communication and trust with customer teams and partners

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.