COORDINATOR- CARE

We believe a career is more than just a career - it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 16406780 Emergency Services Work Shift: Job Description: The Care Coordinator at North Mississippi Health Services is responsible for promoting an overall supportive and positive patient experience by monitoring and facilitating patient care. This position serves in a key patient-facing role and requires strong communication skills to facilitate information across patients, families, and care teams, advocate on behalf of patients and families regarding concerns and questions, orient patients, families, and visitors to the NMHS facility, and provide information and emotional support as needed to curate an informed, comfortable and positive patient experience. Job Functions Coordination: Coordinates care to patients effectively and efficiently by monitoring and evaluating interdisciplinary care. Orientation/Education: Orients and educates patients/family members/visitors to the Emergency Room, policies, and procedures. Customer Service/Customer Relations: Greets individuals in a positive and caring manner. Customer Service/Customer Relations: Relays the needs and concerns of patient’s family members/visitors effectively and efficiently to staff. Customer Service/Customer Relations: Provides emotional support to family members as needed. Customer Service/Customer Relations: Receives requests and provides information to patient/family member as requested. Customer Service/Customer Relations: Assists in the resolutions of patient/family member issues/problems. Customer Service/Customer Relations: Assists family with grieving processes and procedures. Communication: Promotes effective communication amongst care team, treating clinicians, patients, family members, etc. Liaison: Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction. Inventory: Assesses and maintains waiting room supplies in a cost-effective manner. Inventory: Complies with budgetary guidelines. Regulation: Adheres to NMHS/NMMC Policies/Procedures/Guidelines. Regulation: Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Knowledge Skills and Abilities Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required Demonstrated decision-making and problem-solving skills; required Excellent organizational and communication (written and verbal) skills; required Excellent human relations skills; required Excellent interpersonal skills; required Working knowledge of the development of adolescent, pediatric, adult, and geriatric patients; required Must evaluate and coordinate the continuity of patient care Must conduct comprehensive, preventative screenings for patients and/or assists all support staff in daily patient interactions as needed Must maintain patient/family confidentiality with all aspects of information in accordance with practice, State and Federal regulations Must have extensive contact with patients, family members, visitors, physicians, nurses, internal/external customers/resources Must have excellent written and verbal communication skills Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve Physical Demands Standing. Constantly Walking. Frequently Sitting. Rarely Lifting/Carrying. Frequently 50 lbs Pushing/Pulling. Frequently Climbing. occasionally Balancing. occasionally Stooping/Kneeling/Bending. Frequently Reaching/Over Head Work. Frequently Grasping. Frequently Speaking. occasionally Hearing. Constantly Repetitive Motions. Constantly Eye/Hand/Foot Coordinations. Frequently Salary Range Salary Range: $15.07 - $22.61 Education Education: Associate’s Degree | Business Administration/Management | Not Required High School Diploma, GED, or Project Search Graduate | Business Administration/Management | Required Certifications North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women’s and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission - to continuously improve the health of the people of our region. #J-18808-Ljbffr LE101 North Mississippi Medical Center, Inc