Bench Housekeeping Manager
HHS
Lead and promote training initiatives for the HHS Resorts division to create service-driven teams
Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations
Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction
Be open-minded and ready to learn from your manager and team members alike
Lead and manage team member training, development, assignments, and schedules
Perform daily inspections and assessments and coach and counsel team members
Recruit team members who reflect our values and create a positive work environment that supports retention
Communicate with resort and company leadership to set expectations and achieve goals
Analyze data and make adjustments to meet facility, budget, and compliance goals
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Must be willing to travel up to 100%
Must be willing to relocate for new business
2+ years of hospitality management or relevant experience
High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer experience with word processing, spreadsheets, and various software
Experience in the hospitality industry
Proficiency in languages other than English, especially Spanish
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee assistance program (EAP)
Career development and ongoing training
Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Skills
Requirements
Not Required But a Big Plus
Manage a team. Grow your career.
We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.
What We Offer
Important to Know
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
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