IT Support Manager

Job Title: Technology Support Specialist Wage/Hour Status: Exempt Reports to: Technology Support Manager Pay Grade: Tech 3 Days: 226 Dept./School: Technology Department Date Revised: 07/29/2026 Primary Purpose The Computer Support Technician plays a vital role in keeping school campuses connected and learning uninterrupted. The primary focus of this role is delivering immediate, high-touch technology support to teachers and instructional staff to ensure classroom technology functions seamlessly. Secondarily, this position provides technical assistance to campus administration, office personnel, facilities/custodial staff, and other district personnel. Qualifications & Skills Education: High School Diploma or GED required. Associate degree in Information Systems, Computer Science, or a related field preferred. Certifications in A+ and Network+ are preferred. Experience: Minimum 13 years of experience providing hardware, software, and peripheral support (experience in a K12 public or private school environment is a strong plus). Technical Proficiency: Strong understanding of multi-display configurations, USB-C/Thunderbolt docking stations, HDMI/DisplayPort protocols, and OS settings (Windows/ChromeOS). Diagnostic skills for desktop/laptop, and Chromebook hardware, operating systems, and standard software (e.g., Google Workspace, Microsoft 365). Basic networking knowledge (IP addresses, DHCP, DNS, wireless troubleshooting). Key Responsibilities Instructional Tech Maintenance: Deploy laptops, configure, troubleshoot, and maintain teacher classroom setups, including 86" interactive flat panels/TVs, port replicators, secondary monitors, and teacher laptops. Rapid Response Support: Provide urgent desk-side response during instructional hours to resolve classroom audio/visual, display mirroring, touch-screen, and connectivity issues to minimize lesson disruptions. Hardware & Software Integration: Assist teachers with peripheral connectivity, software issues, digital learning tools and document cameras. Administrative & Staff Hardware: Install, maintain, and repair workstations, laptops, tablets, and peripherals for office staff, campus administrators, maintenance/custodial personnel, and auxiliary staff. Operational Tech Support: Support specialized hardware used by non-instructional staff (e.g., work-order handhelds, front office visitor check-in stations, time clocks, and label printers). Basic Network & Telecom: Perform basic troubleshooting for campus network connections (Wi-Fi and Ethernet drop tests), digital signage, district-issued cell phones, and VoIP office phones. Printers & Shared Equipment: Assist with setting up and troubleshooting network copiers, desktop printers, and shared workroom equipment. Key Competencies Customer Service Orientation: Strong empathy and patience when working with educators and non-technical staff under time-sensitive pressures. Problem-Solving: Ability to quickly diagnose tech failures and implement immediate workarounds or long-term fixes. Communication: Ability to explain technical troubleshooting steps in clear, user-friendly language. Supervisory Responsibilities None Other Maintain confidentiality. Participate in professional development activities to maintain current knowledge of rules, regulations, and practices. Perform other duties as required by the Supervisor and/or Superintendent. Follow district safety protocols and emergency procedures. Must be present regularly in person. Equipment Used Computer Working Conditions Maintain emotional control under stress. Sit for extended periods of time. Moderate standing, stooping, bending, and lifting. Reach, bend, stoop, crawl, climb, and lift more than fifty (50) pounds. Stand/walk for extended periods of time. Must be able to move quickly about campus on even or uneven surfaces. Mental Demands/Physical Demands/Environmental Factors Note: This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. #J-18808-Ljbffr