Clinical Service Specialist, Full Time - Grandville, MI

VIVO Infusion - Clinical Service Specialist Grandville, MI. We are seeking a motivated and detail-oriented Clinical Service Specialist to join our highly skilled Infusion team in Grandville, MI. This role requires a strong healthcare administrative background, with expertise in scheduling, authorizations, and benefits verification. The ideal candidate will be self-driven, able to work independently, and possess excellent communication skills. The individual in this role will be responsible for ensuring smooth clinical operations, managing patient schedules, supporting our medical staff, verifying insurance benefits, and securing necessary authorizations for treatments. If you thrive in a fast‑paced environment, are a proactive problem‑solver, and have a passion for helping others, this position offers the chance to be part of a supportive and growing team. Join us in making a positive impact on your community while contributing to Vivo Infusion's mission of providing the ultimate patient experience in a comfortable, professional, and empathetic environment. Compensation Pay Range: $20.00 - $23.00 Bonus Plan Target: 5% Annually (Based on performance) Private Equity for the Greater Good - Company-wide Employee Ownership Program Benefits Medical, Dental, Vision HSA w/ Employer Contribution Touchcare - Insurance Concierge Service 401K with Match up to 4% PTO: Accrual 3+ weeks PTO Buy-back, PTO Rollover, and PTO Donation Program. Wellness Reimbursement Program - $360 Annually Employee Referral Bonus - Uncapped Bonus Potential Tuition Assistance Program & Professional Association Reimbursement Employee Assistance Program (Employer-provided) Short & long-term disability (Employer-provided) Life Insurance (Employer-provided) Employment Details Full-time Monday - Friday | 8:00am - 5:00pm Non-Exempt Reports to: Clinical Operations Manager Location 4343 Chicago DR SW Grandville, MI 49418 Primary Responsibilities Performs a variety of patient care activities rendering quality patients in accordance with standards of practice. Room clinic patients in person or virtually and update patient chart with the required information. Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care. Provide administrative and front‑end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments. Oversee and ensure efficient turnover of exam rooms. Assist provider in the exam room as requested. Collect, prepare, and submit ordered patient lab specimens as directed. Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents. Triage patient phone calls and messages and document them appropriately. Order and manage supplies under direction of manager. Disinfect and stock exam rooms. Assist in obtaining records required for the patient’s chart. Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day. Follow company policies and CDC guidelines for infection control. Secondary Responsibilities Assist with proper handling and storage of hazardous materials. Maintain confidentiality of all company and patient records. Adhere to HIPAA. Communicate schedule changes to the team and assist with rescheduling patients. Manage incoming mail and deliveries. Qualifications Education and Experience: High school graduate or equivalent (required). Medical Assistant Certification (preferred). CPR/BLS (required prior to start date). 1 year of experience working within a clinical environment (required). 1 year in an administrative, patient-facing, or customer service role (required). Phlebotomy and lab processing skills (preferred). Skills: Self‑motivated with the ability to work independently as needed. Outstanding communication and interpersonal skills to communicate professionally and effectively with staff members, patients and physicians. Computer skills for electronic recordkeeping. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment and Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employee may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is required to stand, walk, talk, hear, and smell. Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms, sit, stoop, kneel, bend, crouch, or crawl. The employee may be required to use safety equipment, PPE such as face shield or goggles, non‑slip shoes, gloves, mask and other protective garments and equipment. Vivo Infusion is an Equal Opportunity Employer. #J-18808-Ljbffr Vivo Infusion®