Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

CS Specialist I - Customer Service Center

WesBanco Bank Inc.

CS Specialist I - Customer Service Center #21-9416 Multiple Locations Apply Location 100% remote within the Bank's footprint (FL, IN, KY, MD, MI, OH, PA, TN, VI, WV). Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Pittsburgh Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Job Description This position works an alternate schedule: Schedule is 11am to 8pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)

SUMMARY:

Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Use the training and reference materials provided in order to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Accept ownership of the customer request and follow it through to resolution. Complete customer transactions and correct account information by engaging correct business partners. Identify and resolve customer issues and complaints promptly and accurately. Attend a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attend a monthly departmental meeting. Adhere to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintain knowledge of deposit, loan, digital banking services and other banking products. Accept other assigned job duties and/or responsibilities with or without prior notice.

OTHER REQUIREMENTS

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Demonstrates effective communication skills, showing empathy and active listening skills. Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers; firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Full-time #J-18808-Ljbffr WesBanco Bank Inc.

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the CS Specialist I - Customer Service Center in Uniontown, OH vacancy
  •  ...Production SpecialistThis position supports the Service Center operations team by fulfilling orders for both stock material and fabricated pieces. As a member of this team, responsibility and work is shared to deliver a quality product on schedule. As a code shop, attention... 
    Suggested

    Solar Construction

    Akron, OH
    3 days ago
  •  ...Educational Service Center of Northeast Ohio is seeking an Intervention Specialist in Krumroy, Ohio. The role involves providing special education and support to students, designing tailored curriculum, and implementing individualized education programs (IEPs). Candidates... 
    Suggested

    Educational Service Center of Northeast Ohio

    Akron, OH
    3 days ago
  •  ...SUMMARY   A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world...  ...with all patients while delivering great service and support.  Provide exceptional customer service during every patient encounter (in person or... 
    Suggested
    Work at office

    Clarkson Eyecare

    Green, OH
    3 days ago
  •  ...Clarkson Eyecare is seeking a Front Office Specialist to be the first point of contact, handling check-in/out...  ...care with accurate administrative tasks and strong service orientation. The position requires excellent customer service, proficiency with basic office software,... 
    Suggested
    Work at office

    Clarkson Eyecare

    Uniontown, OH
    1 day ago
  • $11 - $17 per hour

     ...Parts Specialist Compensation Pay Range: $11.00 - $17.00 The actual hourly...  ...will provide all retail and installer customers with a high level of service. This position will also support...  ...to be shipped to the distribution center, assist with monthly stock adjustments... 
    Suggested
    Hourly pay
    Minimum wage
    Local area
    Flexible hours

    O'Reilly Auto Parts

    Hartville, OH
    2 days ago
  •  ...positions become available. Employment Type: Full-Time, M-F hybrid role Reports to: Director of Revenue Cycle Management The Denials Specialist/Revenue Cycle Specialist II is essential for revenue cycle management, ensuring healthcare providers receive appropriate payment... 
    Full time

    Ap-Health

    Green, OH
    2 days ago
  • Join Dollar Bank as a Payment Specialist I and be part of a team that takes pride in accuracy, service, and doing things the right way. In this role, you will support...  ...and document imaging. You will help ensure customers, business partners, and regulatory requirements... 
    Work at office

    Dollar Bank

    Green, OH
    4 days ago
  •  ...Type: Full-Time, M-F hybrid role Reports to: Director of Revenue Cycle Management The Revenue Cycle Specialist I is responsible for bridging the gap between clinical services and financial reimbursement, ensuring compliance, minimizing losses, and supporting overall... 
    Full time

    Ap-Health

    Green, OH
    1 day ago
  •  ...Job Description Job Description About This Role The Intervention Specialist provides and oversees the educational programs for students in Specialized Services at the Center. Another key role of the Intervention Specialist is providing advice to teachers,... 
    Work experience placement
    Local area

    The Golden Key Center for Exceptional Children

    Canton, OH
    2 days ago
  •  ...and we need a first-class team to keep them maintained for our customers. We add to our fleet each year, thereby ensuring that you are...  ...always working on the latest new equipment. As a U-Haul Repair Specialist, you will use U-Haul Company’s proprietary technology to... 
    Full time
    Start working today
    Local area

    U-Haul

    Akron, OH
    4 days ago
  • DescriptionThe Staff Public Involvement Specialist will perform a wide variety of communication and public outreach services for large scale permitting, planning and construction projects.Perform public involvement and public relations activities for clients' capital projects... 
    Work at office
    Local area

    Burns & McDonnell

    Akron, OH
    14 hours ago
  •  ...electric systems based on serving six million customers in the Midwest and Mid-Atlantic regions....  ...is a position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.The...  ...primary emphasis on large commercial and data center customers.The successful candidate will... 
    Contract work
    H1b
    Work at office

    First Energy

    Akron, OH
    2 days ago
  •  ...demands attention to detail, strong verbal and written communication, and the ability to multitask while maintaining high levels of customer service. Candidates should have a high school diploma or GED and 3–5 years of related experience, with proficiency in Microsoft Office... 
    Work at office
    Weekend work

    Socket

    Uniontown, OH
    3 days ago
  •  ...diverse team of employees committed to making customers' lives brighter, the environment better...  ...is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [...  ...closely with other Transmission Specialists, Business Analysts, Administrative Assistants... 
    Work experience placement
    Work at office

    FirstEnergy

    Akron, OH
    4 days ago
  • $71.32k - $112.08k

     ...Build A Better Career With MSCServing customers and our community starts with the best people...  ..., and operations (MRO), products and services. We offer more than 2 million products and...  ...Sales Manager or Metalworking Specialist Manager, and will work in coordination with... 
    Permanent employment
    Work at office
    Local area
    Work visa

    MSC Industrial Direct

    Canton, OH
    4 days ago
  •  ...At Leppo Rents, we’re looking for a Yard Specialist who takes pride in keeping things...  ...and unload equipment and attachments for customers and othersMove equipment around the yard...  ...the yard when neededSupport the rental, service, and parts teams with yard operationsWhat... 
    Local area
    Monday to Friday
    Weekend work
    Afternoon shift

    Leppo Inc

    Tallmadge, OH
    2 days ago
  •  ...Physical Education in Akron, Ohio is looking for a Success Teacher (Moderate to Intense Intervention Specialist) for the 2026-2027 school year at Bridges Learning Center. This role involves applying individualized behavior strategies, designing educational programs... 
    Flexible hours

    Young World Physical Education

    Akron, OH
    3 days ago
  • $48.97k

     ...Akron Public Schools in Akron, Ohio, announces an Intervention Specialist - Mild to Moderate for the Juvenile Detention Center/SOAR program for 2026-2027. The position offers a 190-day schedule with a starting salary of $48,967.10. Application is electronic via AppliTrack... 

    Young World Physical Education

    Akron, OH
    4 days ago
  •  ..., Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen...  .... Description: As one of our CDL Delivery Specialists, you will be responsible for transporting orders to local customer jobsites in a safe and timely manner using... 
    Full time
    Temporary work
    Local area
    Night shift

    Kight Home Center

    Akron, OH
    4 days ago
  • $44.5k - $55k

     ...Intervention Specialist ACCEL Schools is seeking highly qualified Intervention Specialists at Portage Leadership Academy in Akron, Ohio dedicated to providing a superior education for all students. We are seeking individuals who are excited to create a rigorous and... 
    Temporary work
    Work at office
    Local area

    ACCEL Schools

    Akron, OH
    2 days ago
  •  ...Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer...  ...operational continuity during times when the Photo Specialist is not scheduled. • Follows company policies, asset... 
    Work experience placement
    Seasonal work
    Flexible hours
    Afternoon shift

    Walgreens Boots Alliance

    Stow, OH
    1 day ago
  •  ...Employment SpecialistUnited Disability Services is currently hiring a full-time Employment Specialist in our Community Employment Department to develop job opportunities and place individuals with disabilities into community employment that meets their employment goals... 
    Full time
    Work experience placement
    Currently hiring
    Work at office

    United Disability Service

    Akron, OH
    2 days ago
  •  ...Oakmont Education in Akron, Ohio, is seeking an Intervention Specialist responsible for providing special education services and ensuring compliance with relevant laws. This role requires a Bachelor's degree and current ODE License, emphasizing passionate commitment to... 

    Oakmont Education

    Akron, OH
    3 days ago
  •  ...Intervention, Applied Behavioral Analysis (ABA) and Behavioral Health services to children, individuals and families. Here we believe every...  ...us today, and experience a career well lived. Family Centered Specialist Looking for rewarding work in an organization dedicated... 

    Sevita

    Canton, OH
    17 hours ago
  • DescriptionThe Staff Civil Specialist will work on civil design teams to create world class designs for new projects, alterations and redevelopments...  ...practices, codes, and procedures within the civil engineering services industry.Research and compile project related data as required... 
    Contract work
    Work at office

    Burns & McDonnell

    Akron, OH
    5 days ago
  • $36k

     ...A leading financial services provider in Tallmadge, Ohio, is looking for a Sr. Consumer Loan Specialist. The role focuses on origination of consumer loans, fostering customer relationships, and achieving sales goals. This position offers a competitive salary of $36,00... 

    Republic Finance

    Tallmadge, OH
    3 days ago
  •  ...Job Summary The Harvest Specialist provides on-site support to daily harvest operations within a cannabis cultivation facility. As...  ...Comfortable with heights, occasionally ascends/descends a ladder to service the lights, filters, trellis netting and ceiling fans up to 25... 
    Local area
    Immediate start

    Verano

    Canton, OH
    5 days ago
  • This is an entry‑level role maintaining grounds at cemetery or funeral home locations. The incumbent performs all groundskeeping and maintenance duties to keep the cemetery, mausoleum, or funeral home looking its best. Job Responsibilities Mows grass, plows snow, waters...
    For contractors
    Local area
    Afternoon shift
    Early shift

    Service Corporation International

    Akron, OH
    2 days ago
  • $53k - $86k

     ...supplies precision manufactured components, services and fuel for the commercial nuclear...  ...Position Overview: The Welding Specialist is a key technical role focused on providing...  ...all federal, state, and local laws and customer requirements regarding health and safety... 
    Hourly pay
    For contractors
    Work at office
    Local area
    Flexible hours
    Afternoon shift

    BWXT

    Barberton, OH
    42 minutes ago
  •  ...Vast array of voluntary benefits.Position Overview:The Receiving Specialist assists with receiving, processing, and moving merchandise...  ...basis.Positive attitude and team player who interacts well with customers and associates.Physical Requirements:Ability to lift and carry... 
    Part time
    Weekend work
    Afternoon shift

    Ollie's Bargain Outlet, Inc.

    North Canton, OH
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to CS Specialist I - Customer Service Center. Be the first to apply!