Pet Parent Relationship Manager

Dogtopia of Limerick

Job Description

Benefits:

Bonus based on performance
Free food & snacks
Training & development
Company parties
Flexible schedule
Opportunity for advancement

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, businessminded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who
understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in
our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you!
What a bonus!
What we offer: Lets look at what Dogtopia does for you!
Its always bring your dog to work day!
Education in basic dog obedience and training
Additional certification program training
Competitive bonuses with some flexibility in scheduling
Learn skills related to sales, customer service and teamwork

Core Competencies
Percentage of leads converted to Meet & Greets
Percentage of Meet & Greets converted to sales
Retention of and frequency of daycare visits
Assist in increasing customer satisfaction ratings
Always striving to up-sell!
Consistent and timely attendance
Website monitoring
Manage web inquires

Qualifications
Must love dogs
Sales and Customer service experience
Ability to work flexible hours
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills
Able to work within a structure, but to think and act flexibly when needed

Personal Characteristics
Proactive- results focused, self-started, anticipator
Quick thinker
Emotionally intelligent
Just do it focus
Fun-loving
Rapport builder
Active listener
Must love dogs

Sales Initiatives
Convert lead calls to Meet & Greets
Schedule Tours/Meet & Greets
Conduct follow-up calls with leads that did not schedule
Delivers written performance reviews and give employees positive acknowledgement when due!
Express in actions to pet parents our Dogtopia-isms
Enter completed registration forms review for completeness
Assist in creating staff schedules and helps monitor daily schedules
Maintains optimum staffing and development with all employees, handles callouts accordingly
Leads by example by coaching all on contributing to a positive team-oriented culture
Delivers written performance reviews and give employees positive acknowledgement when due!
Help coach the team on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like Its the Most Exciting Day Ever!

Customer Service and Presentation
Practice the 3 Ss (smile, story and satisfaction)
Always finding new ways to improve the Meet & Greet tour scripts
Conducts walk-in and scheduled tours of facility
Complete pet parents new client forms

Be knowledgeable on pricing and services
Respond to web inquires as soon as possible but within one business day
Answer all questions/concerns/complaints with urgency and care
Assist with customer check in and check out
Assist with appointment setups
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential

Apply

Vacancy posted 10 days ago

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