Customer Experience Office Manager

Customer Experience Office Manager

We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business. This is a high-ownership role where you will manage customer communication, scheduling, office operations, and marketing support. You will often be the primary in-office team member while the sales team is in the field. This role is ideal for someone who enjoys variety, responsibility, and working independently in a fast-paced environment.

Responsibilities include:

• Respond to inbound calls and web leads and schedule appointments
• Support customers from first contact through installation follow-up
• Coordinate installation schedules and product orders
• Maintain accurate records in Salesforce
• Support marketing efforts including social media and local outreach
• Assist with invoices, deposits, and basic accounting tasks in QuickBooks
• Communicate with installers, vendors, and customers to keep projects on track

Requirements include:

• Minimum of 2 years of experience in an office management, customer service, or administrative role (required)
• Strong communication and customer service skills
• Highly organized and detail-oriented
• Able to work independently with minimal supervision
• Comfortable handling multiple priorities at once
• Proactive and solution-oriented mindset
• Tech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus)
• Interest in marketing or social media is a bonus

Why join us:

• Key role in a fast-growing local business
• Family-owned, supportive environment
• Variety of work with real responsibility
• Opportunity for long-term growth
• Performance bonus opportunities
• Work that directly impacts customers and company success

Meet the owners: Tracy and Gary are a husband-and-wife team who proudly own the Floor Coverings International Montgomery County, Pennsylvania territory. They have called the area home for many years and are deeply rooted in the local community they serve. Together, they have built a life centered around family, service, and connection. They are proud parents of three grown sons, a daughter-in-law, and a grandson who brings them tremendous joy. Outside of work, Tracy and Gary enjoy gardening, cooking, entertaining friends and family, and traveling whenever they get the chance. As business owners, they bring a personal, hands-on approach to everything they do and take great pride in treating every customer with kindness, respect, and genuine care. They are excited to continue growing their business and are looking for a team member who shares their valuessomeone with enthusiasm, a strong work ethic, and a commitment to delivering an exceptional customer experience.

Compensation: $50,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!