Customer Success Manager

Customer Success Manager

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up.

This is a highly strategic and customer-facing role for someone who understands the freight industry, thrives in fast-paced environments, and is passionate about creating exceptional customer experiences. You'll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long-term growth in this new vertical.

The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs.

We're a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.

Work Location Austin-Based, Hybrid

This role is based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you'll work closely with talented teammates across the company

Expectations (In this role, you will):

• Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
• Drive customer onboarding, engagement, adoption, and retention within the freight vertical
• Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
• Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions
• Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
• Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn
• Advocate for freight customers internally and help influence product and operational improvements
• Help establish scalable systems and processes that support long-term growth across the freight business

Experience (What we look for):

• 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles
• Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
• Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders
• Proven ability to manage complex customer relationships and drive measurable customer outcomes
• Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up
• Data-driven approach to customer management and problem solving
• Excited to help build and scale a new business vertical in a fast-growing environment
• Passion for customer experience, operational excellence, and continuous improvement

Perks and Benefits (What we offer):

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The salary range for this role is $105,000 - $115,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible