Technical Services Representative- (Hybrid 3 days/week)

Job Description

Job Description

Why Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.

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Purpose / General Description :

Provide technical support for installation, service, and maintenance of equipment to regional managers, distributors technicians, and end-user customers

What We Offer:

• Competitive compensation with bonus potential
• Medical, Dental & Vision plans
• 100% company paid medical premiums for you and your family
• Life Insurance
• 401k with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term disability
• Employee assistance programs
• & More

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Our Values Matter

At Boon Edam Inc., we strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves... deliver the best overall experience in the industry... and having a little fun along the way.

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Essential Duties and Responsibilities :

• Provide technical product service and support for revolving doors, turnstiles, and security lanes through telephone, face-to-face, and written communication. Assist internal and external customers by accurately diagnosing issues, providing solutions, and ensuring efficient resolution of product-related concerns.
• Resolve product issues by effectively understanding and clarifying customer concerns; troubleshooting mechanical, electrical, and operational issues related to revolving doors, turnstiles, and security lanes ; identifying root causes; and recommending the appropriate corrective actions, repairs, or solutions to restore proper product operation.
  • Record and track support activities for record keeping metrics
  • Follow standard processes and procedures
  • Occasional travel (less than 5% of the time) for service support may be required throughout the United States, South and Central America assisting with the installation and service of Boon Edam products
  • Provide service and material quotations to customers
  • Provide webinar training to distributors and end users
  • Provide regional trainings in person to techs and sales
  • Enter parts orders as required

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Minimum Requirements :

• Two year degree in Electrical/Electronic Theory or Plant Maintenance, or similar. Or two years similar field experience
• Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
• Electrical skills, low voltage electronics and high voltage electrical theory
• Ability to read and understand electrical schematics
• Electrical circuit trouble shooting abilities
• Strong mechanical skill knowledge with excellent capability in reading and understanding mechanical and construction drawings
• Familiarity with use of hand tools such as cordless drill, hammer, levels, voltage meter, etc.
• Strong communication skills in the following areas: Phone etiquette, active listening, verbal and written communication in English (fluency in Spanish not required but a plus)
• Position requires use of headset/microphone
• Must be able to sit for long periods of time
• Detailed oriented
• Microsoft Office skills, PC and Internet Explorer knowledge
• Customer focused
• Ability to work remotely will be approved at the manager’s discretion