Sales Representative

Sales Representative

Location: Durham, NC |  Work Model: Hybrid (Remote/with Field Visits)

Looking for a meaningful career where you can truly impact lives? Join ActivStyle as we continue our mission to deliver dignity, comfort, and independence to the people we serve.

As a trusted leader in home-delivered medical supplies, ActivStyle is committed to providing exceptional care and support to individuals who depend on reliable access to essential products. We're seeking a motivated and compassionate Sales Representative to join our growing team in a remote/hybrid role based in Chicago, IL.

In this role, you'll build strong, trust-based relationships with healthcare professionals, caregivers, and clients—helping ensure that individuals receive the incontinence products and personal care items they need, discreetly and conveniently delivered to their homes. Your work not only drives business growth but makes a meaningful difference in the quality of life for those who rely on us.

Position Summary

The Sales Representative drives growth of ActivStyle's premium product lines through a hybrid inside/outside sales model. This role combines remote/office-based outreach with in-person visits to Assisted Living facilities and Group Homes to build strong, consultative relationships with administrators, clinicians, caretakers, and patients. You'll promote Medicaid-reimbursed products, identify new business opportunities, support existing accounts, and deliver product education and technical support. Success requires exceptional communication skills, a proactive sales approach, and the ability to manage both virtual and field-based interactions. This position plays a key role in expanding ActivStyle's presence in the home medical supplies market while ensuring customers receive high-quality service and product expertise.

Key Responsibilities

• Develop and maintain relationships with Assisted Living and Group Home administrators, clinicians, and caretakers to promote ActivStyle's products and services
• Conduct outbound calls, virtual meetings, and in-person visits to present and promote Medicaid-reimbursed products for patients in group home settings and skilled facility areas
• Identify new business opportunities and manage existing accounts to ensure customer satisfaction
• Provide product demonstrations, training, and technical support to clinicians, caretakers, and patients
• Maintain accurate records of sales activities, leads, and customer interactions in CRM systems
• Stay informed on industry trends, competitor products, and regulatory requirements
• Maintain patient confidentiality and function within HIPAA guidelines
• Conduct daily sales calls to establish new and maintain ongoing business with referral sources in the medical community
• Work with Sales Leadership to validate and develop territory call plans to grow business
• Build long-term, trusting relationships with referral sources
• Promote products and services to all healthcare professionals encountered daily
• Educate referral sources on the use of products and services provided by ActivStyle
• Collaborate with intake, customer service, and document collection teams to process orders and drive sales growth
• Communicate and explain Medicare, Medicaid, and private insurance procedures, pricing information, and product details to referral sources
• Generate a steady stream of referrals and sell all offered services to meet sales quotas for this position and territory
• Create, execute, and manage a territory call plan; share plan weekly with leadership
• Document call plans and results when and where available
• Increase referral volume from assigned accounts through promotion within business lines and cross-selling opportunities
• Understand and maintain focus on the most profitable business lines
• Work with the Intake team to obtain complete referral information and medical documentation for timely processing
• Accept referrals based on current knowledge and understanding of Medicare, Medicaid, and private insurance reimbursement guidelines
• Suggest alternative equipment as warranted based on reimbursement limitations
• Act as a resource to external customers to facilitate resolution of ActivStyle patient issues in coordination with operational teams
• Evaluate the interrelationship of referral source, medical team, and reimbursement concerns; make fact-based, balanced decisions
• Participate in obtaining MD orders and signatures for appropriate documentation and original prescriptions when on-site
• Work closely with leadership and sales teams to identify trends and capture feedback from community referral sources
• Conduct sales and service rounds in assigned facilities promoting availability for order processing, setup, and patient equipment education
• Assist in obtaining referral source profile information
• Identify programs or initiatives that could increase company revenues, decrease costs, and/or increase referral source and patient satisfaction
• Maintain knowledge of and consistently adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
• Share information and expertise with peers to enable effectiveness
• Participate in team meetings as requested
• Complete assigned compliance training and other educational programs as required
• Perform other related duties as assigned

Required Qualifications

• 2+ years of sales experience, preferably in home medical equipment or supply sales
• Strong communication and presentation skills
• Ability to travel locally/regionally for client meetings and events
• Self-motivated with a proven track record of meeting or exceeding sales targets
• Valid and unrestricted driver's license in the state of residence
• Excellent verbal and written communication abilities
• Excellent customer service skills
• Ability to work independently and collaboratively with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Mental alertness and ability to properly treat confidential information
• Proficient computer skills and knowledge of Microsoft Office

Preferred Qualifications

• Bachelor's degree in business, life sciences, or related field
• 3+ years of HME, Infusion, Diabetes, Wound Care, or Incontinence experience
• Prior work experience in the HME, Diabetic, or Wound Supply industry

Physical Demands and Work Environment

• Combination of office-based/remote work and field visits
• Flexibility to attend trade shows, conferences, and client events
• Ability to bend, stoop, stretch, stand, and sit for extended periods
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Work environment may be stressful at times as office activities and work levels fluctuate
• Subject to long periods of sitting and exposure to computer screens
• May be exposed to angry or irate customers, patients, or referral sources
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens
• Ability to utilize a personal computer and other office equipment
• Must be able to lift 30 pounds as needed
• Physical and mental ability to provide clinical assessments
• Excellent ability to communicate both verbally and in writing

Why Join ActivStyle?

• Team-driven and values-based culture
• Medical, Dental, and Vision Benefits
• Paid Time Off (PTO), Holiday Pay, Sick and Safe Time for Applicable States
• Employee Assistance Program
• Career Growth Opportunities
• 401(k) with Generous Employer Match
• Annual Salary: $70,000
• Commission Bonus Opportunities

Our Commitment to You

At ActivStyle, we don't just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment, this employer will provide written instructions to give you an opportunity to contact the appropriate agencies and resolve any discrepancy prior to taking any action against continued employment.

If you are passionate about helping others, thrive in a mission-driven environment, and excel at creating impactful customer connections, we'd love to welcome you to the ActivStyle family. Apply today!