Senior Systems Analyst

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish

functionality.

• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity

support.

• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.
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• Knowledge, Skills, and Abilities:*
• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a

wide range of end-users and customer internal IT departments.

• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat

co-workers, subordinates, and customers with respect. * Adherence to ticketing methodologies regarding documentation, process, and workflow. * Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism. * Properly manage workflow using research, documentation, RMM tools, ticket system, and communication. * Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

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• Preferred Education, Experience, and Certifications:*
• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.
• Work Schedule:*

This role will work a scheduled shift of 9AM-6PM MST. Physical Demands: Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Benefits & Compensation: Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses. Current Pay Range: $26.25/hr -$33.65/hr Job Type: Full-time Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance