Service Coordinator

Service CoordinatorCummins-Wagner is seeking a Service Coordinator at our Annapolis Junction MD office location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.The Service Coordinator fulfills a key role in a dynamic work environment including service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.Our most successful Service Coordinators:Possess superior communication and organizational skillsExhibit goal-oriented behaviors and time management principlesApply extensive attention to detail to all tasksExude a customer-focused attitudeHave the ability to resolve problems as they ariseTelephone & email reception for incoming service callsPossess a High School Diploma, or equivalentStrong written and verbal communication skillsExperience in a customer service role for mechanical equipment is a plus*Excellent computer proficiency is required; experience in Microsoft Word, Outlook, Excel, CRM software is preferred*College degree or administrative experience in a business environment preferred*Must be able to pass background and reference checks, as well as a drug testScope of responsibility:Serve as first point of contact for service customersResolve customer issues and ensure high levels of customer satisfactionCommunicate with service technicians to ensure that customer needs are metFacilitate service workflow from quoting through invoicingProcess billings, charge-backs, and warrantiesOrder parts for preventive maintenance service and repair jobs as requiredMaintain Service filing systemComplete pre-qualification forms for customersBooks hotel/motel for technicians as neededAssist in schedule and dispatch to optimize technician utilization and workload balancingUpdate and maintain Service calendarPerform all other duties as assignedCummins-Wagner Competitive benefits package:Employee Stock Ownership ProgramBonus ProgramTuition and Certification Fee Assistance401k MatchFlexible Spending AccountComprehensive Health InsuranceLife InsuranceShort & Long-Term Disability InsuranceOur History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit . Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins -Wagner Co. Inc. is a 100% Employee-Owned Company.