Customer Service Rep 1 - Norcross WIC

WIC Customer Service Representative

Do you enjoy being the friendly face that helps people feel welcome? Are you calm under pressure, quick on your feet, and passionate about Public Health? If so, we invite you to join our team at GNR Public Health, where every interaction is an opportunity to make a difference.

We are currently hiring a WIC Customer Service Representative who will be the first point of contact for clients seeking WIC Program Services. This position plays a vital role in ensuring a smooth, professional, and welcoming experience for every WIC Client and their families.

The annual salary for this position is $38,000 with access to a generous benefits package including health, vision, dental plus so much more! This position also is a career ladder eligible position so you have the ability to earn more as you grow with us!

Description of Duties

• Greet and direct clients with a warm and helpful attitude
• Provide high-level customer service, answering questions both in person and over the phone
• Process information, update client profiles, and complete data collection and entry into Georgia Gateway & GA-WIC.
• Educates participants on WIC rights and responsibilities, nutrition education, and use of benefits
• Conducts interviews and determines if WIC applicants meet the eligibility criteria within the Georgia WIC program.
• Assist with the preparation of reports and administrative documents
• Help maintain a clean, organized, and supportive clinic environment
• Thrive in a fast-paced, team-focused setting

Qualifications

Minimum: High school diploma or GED AND one (1) year of experience communicating information in a customer service setting

Preferred: Experience working in the WIC program. Previous experience working with SNAP, Medicaid, or other public assistance programs. 3 or more years working in an administrative role with scheduling, clerical work, and data entry. 3 or more years working Customer service in a healthcare, social services, or government setting. 2 or more years proficient experience using Microsoft products. Experience using GRITS, GA WIC, and/or GA Gateway. Bi-Lingual English & Spanish preferred. Experience interviewing & assessing eligibility of patients.

Additional Information

GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and/or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone. GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.