Medical Assistant

Medical Assistant

Location: Trinity Health Oakland Hospital

Employment Type: Full-Time

Job Summary

Under the direction of a licensed physician and in accordance with established policies and procedures, the Medical Assistant provides clinical and clerical support to ensure safe, efficient, and high-quality patient care. This role assists with patient examinations, performs basic clinical procedures including proficient phlebotomy, documents care, and supports scheduling, billing, and medical records processes while demonstrating a strong commitment to customer service and the Trinity Health mission and values.

Essential Duties and Responsibilities

Clinical Support & Patient Care

- Prepare exam rooms and patients for physician examinations.

- Assist physicians during examinations and procedures and follow through on physician orders and plans of care.

- Perform clinical procedures including phlebotomy (venipuncture proficiency required), specimen handling, lab testing, EKGs, and tympanograms.

- Identify abnormal versus normal test results and communicate findings appropriately.

- Administer medications as directed by physicians.

- Triage patients using established protocols.

- Reinforce discharge instructions.

Documentation, Scheduling & Care Coordination

- Maintain accurate patient documentation.

- Schedule diagnostics and specialty referrals.

- Utilize billing sheets and basic ICD-9, ICD-10, and CPT coding.

- Support managed care guidelines including authorizations.

Operations, Quality & Compliance

- Maintain medical supplies and equipment.

- Participate in quality control and proficiency testing.

- Follow emergency response protocols.

- Attend staff meetings and required training.

- Comply with Trinity Health policies, ethical standards, and regulations.

Required Qualifications

Education

- High School Diploma or GED required; college preferred.

- Graduate of accredited NCCA Medical Assistant program or three years of experience.

Licensure / Certification

- Certified Medical Assistant (AAMA preferred; AMT, NHA, or NCCT accepted).

- Current CPR/BLS certification.

Experience & Knowledge

- Demonstrated proficiency in phlebotomy required.

- Previous patient care experience preferred.

- Knowledge of medical terminology, insurance, and EHR systems preferred.

Physical Requirements

- Ability to stand/walk up to 80% of the workday.

- Ability to assist patients up to 100 lbs and push wheelchairs up to 300 lbs.

Mission & Values

Demonstrates commitment to Trinity Health Oakland Hospital and Trinity Health mission and values.

Equal Opportunity Employer

Trinity Health is an Equal Opportunity Employer committed to diversity and inclusion.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.