Unit Secretary (Temporary)

About Us:

We are Annapolis Orthodontics, a doctor-owned, single-location practice dedicated to the wonderful community of Annapolis. Our front desk is the first impression of the practice, and we're looking for a Patient Experience Coordinator who takes pride in making patients and parents feel known from the moment they walk in. You'll be the person who notices a patient's name on the morning schedule, remembers it when they walk through the door, and looks up from the computer to greet them with a smile. You'll do that while the phone is ringing, the schedule is full, and a parent is waiting with a question, and you'll stay calm through all of it. You don't need dental experience for this role. We'd especially like to hear from people who have built their careers in high-end hospitality, at a private or yacht club, a luxury hotel or spa, or in fine dining, and we welcome executive support professionals and candidates from dental or medical offices too. We'll train you on our software, our scheduling, and the orthodontic side of things.

You carry yourself with polish, you're easy to talk to with kids and adults alike, and you stay composed when a patient or parent is frustrated.

Answer phones and respond to voicemails, emails, and messages promptly and warmly. Scheduling & Front Office: Keep the front office clean, stocked, and organized. Financial Coordination: Follow HIPAA, OSHA, and all applicable federal, state, and local regulations.

At least 1 year of experience in high-end hospitality, executive support, or a dental or medical office (2+ years preferred). Comfort learning new software and working across several computer systems at once. High school diploma or equivalent. Experience at a private club, luxury hotel, spa, or concierge desk. Experience in a dental or medical office. Clear, warm communication with children, parents, and teammates. Physical and Environmental Requirements: 3-day work week (Monday, Tuesday, and Thursday), 7:45am - 4:15pm ~ In-person at our Annapolis office ~This role spends most of the day in conversation with patients, parents, and our team, and the computer work fits in around them. If your background is a fit, we'll reach out by email to schedule a virtual call.