Desktop Support Engineer

Koud is looking for a Desktop Support Engineer to work with one of our clients. Our client is a large financial institution with a strong presence in both local and international markets. They offer a wide range of financial services, including advisory on capital markets transactions, mergers and acquisitions, and the structuring of financial products for corporations, financial institutions, funds, governments, and individual investors. Responsibilities: Provide on-site support for end users (hardware, software, network, devices); Administer and manage Active Directory (users, groups, computers); Manage Office 365 (user accounts, groups, license assignments); Perform basic Microsoft Intune tasks (device management, user/group administration); Take care of asset management (laptops, monitors, cables, accessories); Keep the office organized: moving monitors/computers, setting up desks, checking cabling, and ensuring everything works smoothly; Collaborate with the IT team to improve processes and ensure users have the best support experience. Required Skills: IT support experience; Experience with Active Directory (users, groups, computers); Experience with Office 365 (licenses, users, groups); Exposure to Microsoft Intune (at least basic user/device management); Hands‑on profile: comfortable troubleshooting, organizing equipment, moving devices, plugging cables, etc; Strong communication skills and a proactive, problem‑solving attitude; Fluent English is required, Portuguese and Spanish are a plus Nice to have: Experience in a financial services environment; Familiarity with asset management tools; Knowledge of video conferencing and collaboration tools. #J-18808-Ljbffr