Bilingual Customer Service Representative

Job Title

Service Consultant

Job Description

InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Join the winning team at InsureOne, part of Confie, which has been ranked as #1 in Insurance Journal's annual Top 50 Personal Lines Agency for the tenth consecutive year in 2025.

What We Offer

• Competitive compensation structure
• Paid training
• Get paid to get licensed (free licensing course and state exam scheduling provided)
• Continuous on-going training and mentorship
• Growth-oriented culture with fast advancement potential
• Comprehensive Benefits package including medical, dental, vision, and life insurance
• Comprehensive 401K plan with competitive employer match
• Paid time off including holidays, vacation, and personal time
• Annual incentive trip for top performers
• Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
• Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems at no cost.
• Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

Pay Details

The pay rate for an Unlicensed Service Consultant (Trainee) is $21/hr. The pay range for a Licensed Service Consultant is $45,760 - $54,080/yr (DOE) + performance-based bonuses and commission.

Location

This role is onsite at 5285 West Louisiana Avenue Lakewood, CO 80232.

What You Will Do

• Manage an existing book of commercial lines business, focusing on growth and retention while delivering exceptional customer service
• Routinely conduct consultative conversations with our clients to ensure all coverage needs are addressed
• Generate and sell cross-sell, referral, and up-sell opportunities
• Work with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc.
• Completes all required applications and documentation according to carrier and company guidelines
• Meet personal/team qualitative and quantitative service and sales targets as assigned
• Support all company initiatives as requested, guided by our company's WE CARE values, sales culture, and business needs
• Maintain a professional demeanor in all interactions with both internal and external customers

Qualifications

• High school diploma or equivalent
• The willingness to obtain a P&C license within 45-60 days of hire (we provide the course and pay you to get licensed)
• Effective and precise telephone etiquette
• Bilingual- fluent in English and Spanish
• 1+ years of customer service experience
• Excellent attention to detail and organizational skills
• Ability to work well independently and on a team
• Precise verbal and written communication skills
• Ability to work in a fast-paced environment
• Ability to deliver a tailored, white-glove experience to all clients

Preferred Attributes

• Bachelor's Degree
• 2 yrs+ P&C Commercial Insurance experience preferred
• Experience handling multi-carrier, multi-state quoting preferred
• Sales experience welcome