Senior Customer Success Manager

Job Description

Job Description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients.

In this role you will…

• Provide Shipfusion onboarding and continued education/training throughout lifecycle
• Assist with initial Shopify integrations within the onboarding process
• Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
• Work alongside the sales team to provide product demonstrations to prospective clients
• Help strategize with customers on how to optimize the Shipfusion portal
• Handle incoming chat, support tickets and email interaction with Shipfusion's clients

• Managing customer projects through our proprietary customer portal

• Be able to succeed in a high pressure, young and entrepreneurial environment.
• Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
• Support the Customer Success Account Managers and wider Customer Success team on escalated issues

What You'll Bring to the Team (Required Skills):

• 5+ years of account management, or project management experience
• Excellent technology skills including advance usage of microsoft excel
• Have the ability to handle large logistical projects
• Strong communication and client management skills
• Strong knowledge of technology and facility in adopting and teaching new technical workflows
• Desire to work in a fast-paced, tech-oriented, startup culture

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

Compensation Range

$80,000—$95,000 USD