General Manager

City Wide Facility Solutions – Milwaukee, Wisconsin

General Manager – Southeast Wisconsin Business

Key Responsibilities

• Lead with integrity, humility, professionalism, and emotional intelligence.
• Create a culture centered on accountability, teamwork, positivity, continuous improvement, and operational excellence.
• Inspire, coach, and develop leaders across the organization.
• Foster an environment where employees feel supported, challenged, valued, and empowered to grow.
• Set emotional tone and leadership standard through consistent communication and behavior.
• Build trust and alignment across all departments and teams.
• Develop and execute strategic growth initiatives that drive revenue, retention, and profitability.
• Lead and support sales initiatives focused on expanding market presence throughout southeastern Wisconsin.
• Identify opportunities for operational improvements, scalability, and long‑term business growth.
• Analyze key business metrics and financial performance to inform decisions.
• Maintain focus on strategic priorities while balancing daily operational demands.
• Oversee daily operations across sales, operations, finance, administration, and client management.
• Ensure operational consistency, accountability, and alignment with company standards and expectations.
• Drive performance through scorecards, goals, and measurable outcomes.
• Improve client satisfaction, retention, and NPS performance.
• Build operational systems and processes supporting sustainable long‑term growth.
• Manage budgeting, forecasting, and financial planning.
• Maintain strong knowledge of financial statements, profitability, labor management, and operational efficiency.
• Ensure responsible stewardship of company resources and financial performance.
• Cultivate strong relationships with employees, clients, independent contractors, vendors, and community partners.
• Represent the company professionally within the Milwaukee business community.
• Strengthen partnerships contributing to long‑term organizational success.
• Demonstrate exceptional communication and interpersonal skills.
• Show strong decision‑making ability and sound judgment.
• Exhibit resilience and composure under pressure.
• Combine strategic thinking with operational execution.
• Show high emotional intelligence under pressure.
• Lead through change and organizational growth.
• Commit to developing people and building future leaders.
• Display consistency, accountability, and follow‑through.
• Adopt a solutions‑oriented and proactive mindset.
• Create momentum, clarity, and alignment throughout the organization.

Qualifications

• 7–10+ years of progressive leadership experience in operations, business management, sales leadership, or general management.
• Proven success leading high‑performing teams in a growth‑oriented environment.
• Strong operational, organizational, and financial management skills.
• Exceptional communication, coaching, and relationship‑building abilities.
• High emotional intelligence under pressure.
• Strategic thinker with ability to execute tactically.
• Entrepreneurial mindset with adaptability in fast‑paced environments.
• Strong accountability and follow‑through.
• Proficiency with Microsoft Office and business software (CRM, ERP).
• Bachelor’s degree in Business or related field; MBA preferred.

Physical Demands

Prolonged sitting, standing, walking, bending, and occasional lifting up to 70 pounds. Occasional local travel and outdoor work may be required.

Benefits

• Base Salary: $110k plus commissions; $175k–$200k on track for top performers.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k) with 4% Company Match
• PTO (Paid Time Off)
• 9 Paid Company Holidays
• Monthly Auto Allowance
• Awards Trips based on performance
• Company Cell Phone
• Exceptional Work/Life Balance
• Ongoing Training & Leadership Development