Valet Associate - Club Wyndham Avenue Plaza

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. The Valet Associate role is part of our commitment to put the world on vacation. Responsibilities Properly greet all guests by welcoming them to the Resort. The primary purpose of this position is to safely park and/or retrieve owner and guest vehicles. Promote Resort Standards and provide services personally or refer requests to the appropriate department manager to exceed guest expectations. Maintain the safety of owner and guest vehicles. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions, etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte‑cochere clean and free of trash or other debris. Assist guests with luggage. Maintain luggage carts to ensure they are in working order. Maintain positive customer and associate relationships. Respond to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution, encouraging improvement of the guest experience, and, when necessary, escalating to management for additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure compliance with Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. Qualifications Must have a valid driver’s license in the state you are applying with and a clean driving record. Driving experience in all types of passenger vehicles including manual shift. Excellent communication skills. Ability to read and comprehend routine instructions, short correspondence, and memos in English. Ability to give high priority to customer service. Ability to solve problems with minimal guidance. Must maintain a professional appearance and a Can‑Do, positive attitude toward all guests and staff. Ability to multi‑task and work in a fast‑paced environment. Must be people‑oriented and able to work independently or with others as needed. Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard. Benefits Medical, Dental, Vision. Flexible spending accounts. Life and accidental coverage. Disability. Paid time off, parental leave and holidays (speak to recruiter for additional information). Wish day paid time to volunteer at an approved organization of your choice. 401k with employer match (subject to eligibility requirements, including tenure). Legal and identity theft plan. Voluntary income protection benefits. Wellness program (subject to provider availability). Employee Assistance Program. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. #J-18808-Ljbffr Travel Leisure Resort Development Inc