Lead Medical Assistant

Job Description Job Description * Our Core Values: At Prism Health North Texas, our actions are guided by our Core Values. These values shape every aspect of the employee experience, including hiring, development, performance, and accountability. They are evident in how we serve our patients, engage with communities, and support one another. Our Core Values are: * We are solution seekers. * We have a can-do attitude. * We are mission driven. * We care about people. Position Summary: The Lead Medical Assistant (Lead MA) supports the delivery of high-quality, compassionate, and culturally responsive care in a Federally Qualified Health Center Look-Alike serving a diverse patient population across the lifespan. The Lead Medical Assistant performs all duties of the Medical Assistant role while serving as a clinic-based leader, preceptor, and example of strong clinical performance. The Lead MA supports providers, Medical Assistants, Clinic Nurses, Patient Service Representatives, and Clinic Managers to promote efficient patient flow, accurate documentation, safe medication and vaccine handling, and consistent adherence to clinic processes. This position serves as the primary preceptor for new Medical Assistants and supports remedial education when workflow, documentation, inventory, or skill gaps are identified. The Lead Medical Assistant also helps monitor and maintain appropriate inventory levels of clinical supplies, medications, vaccines, and point-of-care testing materials to support safe, efficient clinic operations. Responsibilities Core Responsibilities of the Position: Clinical & Patient Support * Room patients and obtain accurate vital signs, medical and social histories, medication reconciliation, and chief complaint documentation. * Prepare patients for examinations and assist providers during procedures by chaperoning, handing them instruments or materials, or performing tasks such as giving injections or removing staples or sutures. * Perform point-of-care testing (e.g., glucose, strep, pregnancy, rapid HIV testing). * Collect biological specimens from patients. * Perform basic wound care and dressing changes. * Operate medical equipment. * Assist with pediatric, adult, geriatric, reproductive, and preventive health services. * Reinforce provider education regarding medication adherence, chronic disease management, and preventive care. * Process prescription refills in accordance with provider orders and clinic protocols. * Maintain infection control standards and ensure exam rooms are properly stocked and sanitized. * Clean and sterilize instruments and dispose of contaminated supplies. * Identify patient care, workflow, or documentation concerns and escalate concerns along with proposed solutions to the Clinic Manager. Clinic Operations and Coverage * Maintain proficiency in front desk operations and provide support or coverage for Patient Service Representatives as assigned. * Maintain proficiency in supporting providers through rooming, documentation, procedure assistance, medication and vaccine administration, and clinical workflows. * Maintain all areas of the clinic in a clean and organized state, including but not limited to personal workstations, exam rooms, waiting rooms, patient meeting rooms, wellness rooms, and breakrooms or other common areas. * Complete all assigned training. * Participate in employee events and meetings, such as All Staff, L10, department meetings, workshops or other training. * Provide clinic coverage as assigned, which may include supporting operations at alternate clinic locations, or assisting with special clinic needs, as needed to meet patient care needs. * Occasional travel between clinic sites may be required based on operational needs. * When driving is required to meet operational needs, the employee must maintain a valid driver's license and current automobile insurance. * Lead Medical Assistant Responsibilities * Serve as backup to the Clinic Manager when the Clinic Manager is out of the clinic by managing patient complaints, supporting staff, ensuring workflows and patient throughput are maintained, and escalating urgent matters to departments such as IT or Facilities, or to Director/Executive-level management when needed. * Assist with emergency response by following established procedures and protocols; in the Clinic Manager's absence, lead the response as appropriate. * Serve as the primary preceptor for newly hired Medical Assistants. * Support onboarding, skills review, workflow orientation, and clinic-specific training for Medical Assistants. * Provide remedial education and workflow coaching to Medical Assistants as directed by the Clinic Manager, Director of Nursing, Clinic Nurse, or other appropriate leadership. * Model consistent adherence to clinical workflows, documentation standards, infection control expectations, medication and vaccine processes, and patient communication standards. * Support Medical Assistants in understanding and following approved standing delegated orders, clinical procedures, rooming expectations, and provider support workflows. * Assist the Clinic Manager in identifying workflow barriers, training needs, performance concerns, and opportunities for process improvement. * Serve as a reliable clinic resource for questions related to Medical Assistant workflows, clinic flow, supply location, documentation expectations, and routine clinical support processes. * Promote teamwork, accountability, professionalism, and consistency among Medical Assistants and other clinic staff. * Support cross-coverage planning and daily task coordination as directed by the Clinic Manager. * Serve as Back-up Vaccine Coordinator for the Texas Vaccines for Children and Adult Safety Net vaccine programs, ensuring adherence to all program guidelines. * ·Support the Clinic Manager with medication and clinical supply management, including monitoring of supply and medication inventory levels, conducting inventory counts or audits, expiration tracking, waste reduction, receiving medications in the electronic inventory management system, and organization of clinical storage areas. Performance Expectations * Maintain regular and punctual attendance and report on time to assigned shifts and work locations. * Demonstrate professionalism, reliability, initiative, and strong accountability. * Meet clinical workflow expectations and productivity standards. * Follow all approved processes and procedures consistently in order to serve as a leader and example for other Medical Assistants. * Demonstrate responsible stewardship of clinical supplies and medications, including minimizing waste, monitoring expiration dates, and utilizing resources efficiently in alignment with organizational protocols. * Adhere to infection control, safety, and compliance protocols. * Provide affirming and culturally responsive care to all patients. * Actively participate in quality improvement and team-based care initiatives. * Maintain required certifications and complete ongoing training. * Demonstrate organizational core values through daily interactions with patients, colleagues and community partners. Required Skills Required Knowledge, Skills and Abilities: * Excellent customer service and patient communication skills. * Ability to work effectively in a fast-paced, high-volume clinical environment. * Working knowledge of basic medications commonly prescribed in a primary care setting. * Ability to plan, prioritize, organize, and accomplish tasks effectively. * Strong written and verbal communication skills, including the ability to clearly articulate information to patients and external care partners. * Ability to accurately and c