Customer Service Representative - Best Friends Pet Hotel

Job Details Level: Entry • Job Location: Ashland, MA 01721 • Position Type: Full-Time/Part-Time • Education Level: High School • Salary Range: $16.00‑$17.00 per hour • Travel Percentage: None • Job Shift: Day • Job Category: Customer Service Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships. Benefits Health, dental, vision, life insurance, STD/LTD, 401K with company matching ESOP – Employee Stock Ownership Plan (100% company paid) Paid vacation Pet supply and service discounts and more! Responsibilities Main lobby operations – check‑ins, check‑outs, guest visits, tours, and answering general questions Answering and handling calls in a professional manner Maintaining cleanliness Scheduling File maintenance Data entry Qualifications Possess a love of animals Displays a professional manner at all times Ability to work evenings, weekends & holidays Lift/carry 40 pounds or more Able to stand/walk for eight hours a day Able to work in a fast‑paced environment Able to work on a computer system Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions Essential Job Functions Welcomes both human and pet guests Can correctly identify animal body language/behavior Follows safe handling procedures Checking in and out of pet guests while providing excellent customer service Escorts pets to and from their rooms Takes reservations over the phone Can work both individually and as a team player while performing duties Contributes in maintaining the cleanliness of the facility Communicates with management and other team members Required Education High School Graduate or Equivalent. At least 1 year of professional animal experience. Compensation In accordance with Massachusetts pay transparency requirements, the compensation range for this position is $16.00–$17.00 per hour, depending on experience, qualifications, and other business‑related factors. This position may also be eligible for commissions, bonuses, incentives, and additional benefits where applicable. #J-18808-Ljbffr Best Friends Pet Care