Customer Service Representative

Position Overview We are seeking a dedicated and enthusiastic Customer Service Representative to support our customers and contribute to our continued growth. Approximately 75% of this role involves speaking with customers—primarily on the phone, with some in-person interaction—and conducting follow-ups. The remaining 25% consists of administrative tasks, documentation, and internal coordination. The ideal candidate is personable, enjoys conversation, communicates clearly, and thrives in a small‑team environment. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide clear and accurate information regarding products, services, and ongoing projects. Conduct outbound follow-up calls to ensure customer satisfaction and address outstanding needs. Maintain excellent phone etiquette and a friendly, customer‑first attitude. Assist customers with order processing, payments, and billing inquiries. Accurately document all customer interactions and updates in company systems. Perform administrative tasks related to order tracking, scheduling, and data entry. Work closely with team members to troubleshoot and resolve customer concerns. Uphold company policies while ensuring a positive customer experience. Requirements Strong verbal communication skills with the ability to speak clearly and confidently. Previous experience in customer service or client‑facing roles required. Comfortable talking on the phone and conducting follow‑up calls. Ability to navigate computer systems efficiently. Experience handling payments or invoices is a plus. Outbound calling experience is helpful but not required. Ability to manage multiple tasks while remaining calm and organized. Positive attitude, willingness to learn, and strong time‑management skills. Experience in printing or mailing industries is a plus, but not required—training provided. Must work well in a small‑company, team‑oriented environment. Why Join Us? Supportive, friendly team culture Stable and rapidly growing company Opportunity to learn new skills and grow professionally A workplace you can truly enjoy and feel proud of Job Type: Full-time Benefits: Flexible schedule Experience: Call center: 1 year (Required) Data entry: 1 year (Required) Ability to Commute: Natick, MA 01760 (Required) Work Location: In person #J-18808-Ljbffr Partnershipemployment