Sr. Customer Service Representative

Senior Customer Service Representative

The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal databases, and the tracking and resolution of calls to our customer service phone line.

What You'll Do:

• Serve as the point of contact for all calls to Customer Service 800 Line; resolving all customer inquiries and disputes, and escalating to appropriate department contact as applicable.
• Assist consumers with disputes as related to credit card operations, station inquiries, products, and billing.
• Assist distributors and dealers as related to issues that arise with credit, billing, marketing, accounting, and finance.
• Support sales staff in daily operations including the resolution of all customer inquiries/issues and the coordination of resources and supplies.
• Develop and maintain relationships with internal departments; work collaboratively as issues arise.
• Update and maintain all department reports and databases.
• Handle credit related activity, including but not limited chargebacks, overshorts, inventory management and coordination, billing, and tracking of credit card transactions.
• Serve as a back-up to manager for new station set-ups, including credit card processing set up, ordering of equipment, and updating of all internal systems.
• Participate in special projects, information gathering and ad-hoc reporting as needed.

What We're Looking For:

• Located near the Framingham, Massachusetts area required
• Associates Degree or related experience required
• Proficiency in Microsoft Office Suite required
• 4 years experience in a customer service role required
• 2 years experience as lead customer service representative preferred
• Experience in petroleum industry preferred
• Flexible schedule preferred

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$27.30 – 40.96 per hour

Fueled by Growth, Driven by You

At RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.