Senior Customer Service / Inside Sales Representative

Senior Customer Service / Inside Sales Representative

Eastern Industrial Automation is a well-established international industrial distributor of mechanical, automation, pneumatic, hydraulic products offering a broad offering of engineering services and system design solutions. We are currently seeking a Senior Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. Salary Range $72,000 - $77,000 based on experience plus uncapped commission potential after 90 days of employment.

Essential Functions:

• Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
• Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
• Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
• Provide technical feedback to meet customer requirements.
• Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
• Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
• Visit customers when needed, including delivering needed supplies.
• Assist with sales forecasting, budgeting, and long-range planning initiatives.
• Help maintain records, reporting, documentation, and compliance with Office Management standards.
• Partner with Operations, Purchasing, Inventory Control, and other support departments.
• Identify process improvements that increase efficiency, margin performance, and customer satisfaction.
• Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

Specific Education, Job Knowledge, Skill and Ability:

• Solid work history.
• High School Diploma Required. Additional training, certifications, education a plus.
• 2+ years' experience in industrial automation / distribution, supply chain, or similar environment.
• At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
• Valid driver's license.
• Knowledge of mechanical /electrical equipment and parts preferred bearings, motors, gear boxes, pulleys, etc.
• Willingness and ability to quickly learn our product line.
• Strong computer skills ERP, MS Office Products. Knowledge of One Drive a plus.
• Excellent multi-tasking, organizational and communication skills.
• Desire to work within a team with a cooperative and positive attitude.
• Ability to lift 25 50 pounds.