Support

Support

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

Responsibilities

• Review and understand all guest orders, including in-restaurant dining, takeout, and delivery
• Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
• Interacting with guests at the pickup counter to ensure all needs and expectations are met
• Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met. Replenish sauces, ramekins, and specific containers designated to specific service areas
• Communicate effectively to both front of house and back of house teams
• Receive, check and pack all guest takeout orders
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Keep a close eye on quality, consistency, and ticket times
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

Position Requirements

• Organized, thorough, and precise
• Analytical and systematic thinking
• Understanding of ticket times and kitchen metrics
• Knowledge of health and sanitation code and policies
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude leading by example
• Passion for hospitality
• Must 18 or older

Other Desirable Skills & Experience

• Multilingual
• Previous BOH or FOH experience

Working Conditions

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends, and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quickjust 1 to 4 minutesand Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit for more details.

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

You might be a fit on the Level99 team if you

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.