Field Service Engineer - Rover (HIGH TRAVEL)

Field Service Engineer - Rover (HIGH TRAVEL)

Company: Translogic Corp.

Workplace: hybrid

Address Customer Location: At Swisslog Healthcare, Field Service Technicians are critical to our customer care and support initiatives. Our Field Service Engineers are on the front-line, interfacing with our hospital customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America. Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. This posting is for a HIGH TRAVEL (95%) Field Service position. This individual will travel each week to different locations throughout the U.S. to provide support for our Translogic product line (pneumatic tubing systems). This individual must reside in one of the following areas: Denver, Colorado; Chicago, Illinois; Phoenix, Arizona; Orlando, Florida.

Make an impact

Perform all Customer Support Duties and Responsibilities relating to Swisslog Healthcare's Transport Automation systems including:

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers' consignment inventories when inventories are contractually maintained by Swisslog.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company's money and resources responsibly, and exercise proper care and responsibility when working with customers' property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.

This position will require extensive travel (95%), and may require some holiday and weekend work.

What you need to succeed

Vocational school, related military experience, or job experience equivalent. 1-3 years field service experience with electro-mechanical products. Successful candidates will have an effective communication style that builds customer's trust and satisfaction. Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information. Exceptional interpersonal skills (customer service skills) and communication skills. PC Computer software and hardware literate/Windows Application experience. Basic computer networking skills. Must be a self-starter, well organized, and be able to work independently without supervision. Desirable, but not Essential: Experience working in a mission-critical, on-call environment is desirable. Associate's Degree from a Technical or Vocational School preferred.

Eligibility Requirements:

Ability and willingness to travel 90 to 95% of the time (nearly every week). Must also possess a REAL ID or passport to ensure that you can travel by air. Ability and willingness to work on-call hours including weekend, night, and/or holiday work, as needed. Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces. Must have a valid driver's license and excellent driving record. Must be eligible to work in the United States for any employer. We are unfortunately NOT able to provide ANY visa sponsorship, either now or in the future. This individual will ideally reside in the Denver, Colorado area. Alternatively, you may reside in one of the following areas: Chicago, Illinois. Orlando, Florida; or Phoenix, Arizona . Applicants outside of the US will not be considered nor contacted.

Compensation : Base salary range for this position is $60,000 - $68,000, plus overtime and on-call pay, plus vehicle benefit and fuel card. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.