ServiceNow Lead

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

ServiceNow Lead A ServiceNow Lead is a senior technical and operational role responsible for managing, configuring, and evolving the ServiceNow platform to meet organizational IT service management (ITSM) and business needs. This role blends leadership, technical expertise, and strategic planning to ensure the platform is stable, secure, and aligned with business goals. Must be an architect/hands-on lead

Must be local to the DMV area. Also, must have the ability to obtain a clearance, and have 15+ years IT experience. Must have federal contracts experience.


Key Responsibilities

• Platform Management : Oversee the development, implementation, and ongoing maintenance of the ServiceNow platform, including upgrades and performance optimization
• Solution Design & Configuration : Lead the configuration and customization of ServiceNow modules such as Incident, Change, Problem, and Service Catalog Management, ensuring alignment with ITIL and ITSM best practices
• Integration & Connectivity : Ensure seamless integration with other IT systems, APIs, and business applications.
• Team Leadership : Lead, mentor, and manage a team of ServiceNow developers and administrators, providing technical guidance and fostering best practices .
• Governance & Standards : Establish and enforce governance, security, and compliance standards for the platform .
• Problem Resolution : Troubleshoot issues, monitor system performance, and resolve critical incidents or outages .
• Stakeholder Collaboration : Work closely with IT operations, service desk, security, identity, and business teams to align platform capabilities with operational needs .
• Reporting & Improvement : Prepare reports on platform usage, performance, and improvement areas; drive continuous improvement initiatives .

Required Qualifications

• Education : Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience : 5+ years of ServiceNow experience, with proven leadership in managing a ServiceNow platform.
• Technical Skills : Strong understanding of ServiceNow ITSM, ITIL frameworks, JavaScript, REST/SOAP APIs, HTML/CSS, and ServiceNow scripting. Must know Agentic AI capabilities on SNoW.
• Methodologies : Experience with Agile methodologies and project management .
• Certifications : Preferred ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist .

Skills & Competencies

• Leadership and team management
• Technical problem-solving and system optimization
• Strong communication and cross-functional collaboration
• Ability to manage multiple priorities and deliver under deadlines
• Knowledge of governance, security and compliance in IT environments

Flexible work from home options available.


Compensation: $150,000.00 - $200,000.00 per year


Who We Are

We are a leading System Integrator and at the forefront of new exponential technologies - including Artificial Intelligence, RPA, and the Internet of Things. We help clients design the future-state of their business using Digital Cloud Solutions, and then we make IT real

Agility Technologies Inc. is 8(a) SBA, GSA Schedule 70 registered, minority-owned a small business specializing in cloud implementation for Federal Agencies and Commercial customers. We are experts at IT Strategic Planning and Digital Transformation, Lean EA and BPM, IV&V, Application Development, and Program Management.


The ways companies can learn from and adjust to today's crisis will deeply influence their performance in tomorrow's changing world, providing the opportunity to retain greater agility as well as closer ties with customers, employees, and suppliers. Now is the time to move forward with Digital initiatives by adopting Next-Gen technologies.

OUR VALUES

Agility Technologies as the name suggests is an Agile organization that has created a cohesive community with a common culture. Cultural norms are reinforced through positive peer behavior and influence in a high-trust environment. We have creative problem solvers with critical thinking skills who are resilient and battle-tested. Our team members are always invited to share their ideas with the group through Brown bag sessions for peak performance to occur. We believe to minimize risk and succeed in a constantly evolving environment, the best way is to embrace uncertainty and be the quickest and most productive in trying new things.